[Hiring] Account Supervisor, Health Systems @Petauri Health

Role Description

The Account Supervisor (AS) is a primary client liaison. The AS will also contribute to the growth and development of the team. Employees may be required to perform other duties as assigned.

Qualifications

• Bachelor’s degree with a concentration in marketing, communications, or related field; or the equivalent combination of education and/or relevant work experience.
• 3+ years of pharmaceutical agency experience including the MLR process (medical-legal-regulatory) review and direct client contact.
• Experience in writing SOWs and project briefs.
• Hands-on experience with clients’ online submission systems (i.e., Veeva) for medical-legal-regulatory reviews.
• Pharmaceutical drug launch experience (preferred).
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook.
• Digital project management system experience.
• Ability to travel for onsite meetings (as requested).

Requirements

• Cultivate and maintain positive client relationships.
• Identify growth opportunities and develop proposals and budgets with leadership.
• Lead and/or support calls with client and MLR, faculty, and/or content experts regarding content and direction.
• Ensure client expectations are met or exceeded and provide direction to the support team on all aspects of project management, overall project plan, objectives, achievements, and deliverables.
• Provide strategic and tactical insights to clients.
• Stay updated on client products, industry trends, and market changes.
• Leverage the Petauri core values in all interactions by fostering a culture of leadership, partnership, professionalism, innovation, integrity, accountability, and quality.
• Assist team to support the development of new business initiatives, identifying opportunities for organic growth within your assigned account (as requested).
• Manage team communications and project status updates.
• Act as the lead contact for assigned client projects.
• Review status/contact reports to client after each client contact.
• Serve as a role model for junior account staff.
• Support client service efforts by handling projects, collaborating with internal teams (project management, creative, etc.) to develop timelines, communicate achievements, and identify possible red flags in projects.
• Lead internal meetings across departments and other key personnel to discuss project status as required.
• Drive the daily activities of a project by overseeing project scope, changes, and roadblocks within timelines and budgets.
• Coordinate strategic and business planning meetings with key stakeholders.
• Manage projects by leveraging approved internal project briefs, proposal templates, and budget tools.
• Develop client proposals, budgets, and reconciliations and monitor budget including direct and labor costs; checking for out of scope items and hours.
• Partner with relevant team members to meet financial deliverable dates for estimates, invoices, and budgets.
• Depending on size of team, potential for management and supervision of colleagues.
• Conduct performance reviews, prepare development plans, and set goals for direct reports as applicable.
• Understand and operate within established client and agency processes.

Benefits

• Certified as a 2026 Great Place to Work®.
• Culture rooted in trust, collaboration, and a strong sense of community.
• Opportunity to work with a diverse team focused on improving patient outcomes.