[Hiring] Account Manager @RateHawk

Role Description

As an Account Manager you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market. This is a remote position open to candidates based in Salerno, South Campania, Naples City, Italy.

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

Qualifications

• Relevant Experience: Minimum of 3 years of successful experience in account management or business development of B2B companies within the travel industry;
• Market Knowledge: In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
• Language knowledge: Fluent in Italian and English, other languages are advantageous;
• Travel Requirements: Up to 30% of travel time may be required;
• Analytical skills: Used to data-driven decision-making, metrics-driven and good with numbers;
• Personal skills: Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team-player;
• International mindset: Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Competence in API technology deals;
• CRM knowledge.

Benefits

• Flexible schedules and opportunity to work remotely;
• Ambitious and supportive team who love what they do, appreciate each other, and grow together;
• Internal programs for adaptation and training, development of soft skills, and leadership abilities;
• Partial compensation for participating in external training and conferences;
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
• Corporate prices on hotels and travel services;
• MyTime Day Off - an extra non-working day without loss of compensation.