[Hiring] Account Manager @Render

Role Description

Render is seeking a foundational Account Manager to build and nurture relationships with our fastest growing and highest potential customers. This role is pivotal in demonstrating Render's long-term value and scalability, owning the commercial health of the relationship, and ensuring our customers achieve their business objectives on our platform.

• Manage a large book of ~300 commercial accounts using a 1-to-many, programmatic engagement model—delivering consistent value at scale through proactive outreach and enablement.
• Build and run scalable programs that drive adoption and expansion (e.g., onboarding journeys, product education series, lifecycle campaigns, webinars/office hours, and targeted nurture motions).
• Proactively share best practices, playbooks, and technical guidance in partnership with Customer Engineers—helping customers succeed through self-serve resources and repeatable workflows.
• Identify and prioritize accounts for targeted, higher-touch interventions using health signals and product usage data; mitigate churn risks through timely education and clear next steps.
• Own and execute contracting motions across your book, including renewals, annualization/commit motions, and standard commercial expansion—working closely with Sales, RevOps, and Legal to remove friction.
• Partner cross-functionally with Product, Marketing, and Support to surface customer insights and influence the programs, content, and product improvements that will most impact scaled customers.
• Track and report on program performance (adoption, retention, renewal/commit conversion, expansion) and continuously iterate based on results.
• Represent Render with authenticity, curiosity, and technical credibility in every customer interaction.

Qualifications

• 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space.
• Possesses a commercial mindset with a track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts.
• Familiar with using product usage data or analytics to identify customer health risks and expansion opportunities.
• Strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals.
• Excels at building rapport and trust with a wide range of stakeholders from senior engineers to C-level executives.
• Savvy with product-led growth (PLG) environments and understands how to engage customers who initially adopted a product through a self-service motion.
• A builder who thrives in ambiguity, energized by the opportunity to shape a new function and create processes.
• Strong sense of empathy and a genuine passion for helping developers and engineering teams succeed.

Nice-to-Haves

• Background at high-performing developer-facing hyper growth tech companies.
• Experience with hyperscalers and/or cloud platform solutions.
• Experience helping customers migrate from hyperscalers to managed platform solutions.
• Experience as a founding or early member of an Account Management or Customer Success team, with a demonstrated ability to help build playbooks and processes from the ground up.

Benefits

• 4 weeks of paid vacation.
• 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child.
• Long-term disability, life insurance, and 401K plans.
• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent.
• Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
• Monthly cell phone and internet subsidy.
• Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
• Continuous learning benefits & related support.