[Hiring] Account Manager @Connectly Inc

Role Description

At Connectly, we’re building the future of conversational commerce in Latin America, starting with WhatsApp. Our 360° AI engagement platform empowers retailers to sell, support, and scale directly inside the app their customers already use every day.

To bring this vision to life, we’re looking for candidates who are passionate about redefining customer engagement and have a deep belief in the power of AI and WhatsApp to create genuine, impactful interactions. We seek individuals who are eager to tackle tough challenges, value continuous growth, and thrive in a collaborative, high-energy environment.

What you'll do:

• Own and grow a portfolio of EMEA accounts spanning small-business to enterprise clients, understanding each client's business needs, challenges and goals.
• Run regular check-ins and strategic business reviews to align on objectives and proactively offer tailored solutions.
• Manage renewals, expansion and account retention; anticipate and resolve client concerns, escalating internally when needed.
• Act as the internal voice of the client, coordinating with Product, Engineering, Marketing and Customer Success to ensure smooth delivery.
• Maintain a working command of Connectly's platform and the conversational commerce / WhatsApp Business landscape to position solutions credibly.
• Keep CRM data (HubSpot) and forecasting current; balance client-facing time against internal reporting.

Qualifications

• Based in Athens, Greece.
• 4+ years of experience in Account Management or other sales role at a B2B SaaS/ CX / martech company.
• Track record managing a multi-country, multi-industry book of business; comfortable running both SMB and enterprise relationships in parallel.
• Experience working with HubSpot (or a comparable CRM) and data/BI tools for account reporting.
• Fluent business English; strong cross-cultural communication skills for working across Europe, the Gulf, the Levant and North Africa.
• Independent, organized operator.
• General data literacy.
• Experience working with AI productivity tools, Zendesk (or a comparable ticketing tool), customer engagement platforms (e.g., Braze, Salesforce Marketing Cloud, MoEngage, Iterable, CleverTap).
• Comfortable reading API docs, integration guides and architecture/flow diagrams well enough to translate between a client's technical team and Connectly's Solutions/Engineering team. Not expected to write code or configure integrations directly.

Requirements

• Strong plus: Prior experience with WhatsApp Business, conversational commerce, or messaging/CX platforms.
• Experience in retail verticals.
• Experience picking up an existing book mid-flight from a departing or reassigned owner (structured account handover experience).
• Familiarity with e-commerce platforms.

Benefits

• An amazing team to work with.
• Competitive pay, bonus & equity.
• Remote role.
• Unlimited Time Off.
• Flexible Work Hours.
• A supportive, caring, and learning environment.