[Hiring] Account Manager @Duarte, Inc.

Role Description

As an Account Manager, you build trusted client relationships and help guide presentation and communication initiatives from kickoff through delivery.

• Lead client conversations, align cross-functional teams around shared goals, and keep projects moving forward with clarity and focus.
• Combine strong project management skills with a client-first mindset to ensure every engagement delivers meaningful results and an exceptional client experience.

Our people live four behaviors — the ROAD:

• Rally self and others — lead with candor, mentor designers, and bring out the best in a team.
• Own the outcome — define what good looks like, keep your promises, and protect the margin.
• Astonish with value — solve big problems, make craft look effortless, and hold a high bar.
• Drive the industry — set a standard others work to match and advance the craft.

Qualifications

• 4–6 years of experience in account management, preferably within a creative or communication-focused agency.
• 2 years of project management experience.
• Strong attention to detail.
• Excellent verbal and written communication abilities.
• Ability to work cross-functionally and manage multiple priorities.
• Comfortable navigating ambiguity and solving problems proactively.
• Experience with SuiteProjects Pro by NetSuite, Monday.com, or other project management software.
• Bonus: Experience supporting executive communication, persuasive messaging, or developing visual narratives for business audiences.

Requirements

• Manage the development and delivery of presentation and communication assets.
• Ensure all work aligns with client goals, brand standards, and quality expectations.
• Maintain project timelines, budgets, and production schedules.
• Coordinate feedback and revisions between clients and internal teams.
• Maintain a working knowledge of client industries and communication challenges to support project relevance and impact.
• Collaborate with senior account leaders to identify opportunities for account expansion and contribute to growth initiatives.
• Help ensure internal teams are aligned with client expectations and project goals through clear communication and coordination.
• Serve as the primary point of contact for assigned clients, ensuring timely and effective communication.
• Lead client meetings, document next steps, and ensure follow-through on action items.
• Translate client needs into clear, actionable briefs for internal teams.
• Build trust with clients and identify opportunities to deepen the relationship.
• Support strategic conversations by helping clients frame their communication challenges and aligning project goals with broader business objectives.
• Support creative leads with scheduling, resource coordination, and production logistics.
• Contribute to a collaborative and positive team culture.
• Identify and escalate project risks or issues early, collaborating with project managers and account leads to resolve them effectively.
• Assist with Statements of Work (SOWs), proposals, and onboarding documentation.
• Monitor project progress and proactively address risks or issues.
• Track project metrics and support post-project evaluations.
• Participate in process improvement initiatives and support agency operations.
• Support administrative tracking of project milestones and documentation to ensure visibility and accountability.

Benefits

• 100% employer-covered medical, dental, and vision for employees.
• $100 monthly wellness stipend via PerkUp.
• Generous vacation accrual, flexible sick time, and 7 standard + 3 customizable holidays.
• “A Day for Me” – an extra day off annually to recharge.
• 401(k) with up to 4% employer match and access to financial coaching.
• Ergonomic support, mental health first aid training, and an Employee Assistance Program.
• Work-from-home stipends and a fully remote work environment.