[Hiring] Account Manager @Fusable

Role Description

The Account Manager will be solely responsible for post-sales accounts for assigned client portfolio of SMB accounts.

• Demonstrated success with managing and expanding client relationships, generating account expansion through inside sales capabilities, and driving retention revenue.
• Serving as the primary contact, responsible for onboarding, product adoption, value realization, upsell/cross-sell account expansion, and renewal of assigned client portfolio.
• Ability to work independently as well as in a collaborative, cross-functional team environment.

A Day in the Life of an Account Manager:

• Develop and maintain long-term relationships with clients in the post-sales period.
• Proven ability to handle a high-volume portfolio of a small-medium book of business.
• Operating as the singular owner of client accounts in an inside sales function.
• Conduct personalized onboards, training, and provide ongoing client support to maximize usage of product features and services.
• Own and drive retention and expansion revenue relationship and value-based promotion.
• Identify and promote upsell and cross-sell opportunities across Fusable brands.
• Develop and deliver account reviews to achieve business goals, maximize ROI, and drive account health and success.
• Track usage of all products across a portfolio of clients, address under-utilization and risks through additional trainings.
• Plan, prioritize, and self-direct with minimal supervision.
• Monitor and maintain usage KPIs/client dashboards to monitor progress and success.
• Identify risks to the client achieving their stated business goals and collaborate with team to build a risk mitigation plan.
• Provide key insights of Voice of Customer (VOC) pertaining to product usage and user experience.

Qualifications

• Minimum of 3 years’ experience in a B2B Account Management position, with a proven track record of meeting and exceeding quota.
• Bachelor’s degree or equivalent professional experience required.
• Comfort in a quantitative environment to communicate, coach and translate for clients.
• Flair for account nurturing and client relationship management.
• Strong interpersonal skills, highly motivated, with a strong orientation toward client relationships.
• Exceptional written, verbal and presentation skills required.
• Ability to work well independently and in a team environment.
• High attention to detail, ability to meet deadlines and respond to clients in a timely manner.
• Advanced working knowledge of MS Office Suite, specifically Excel and/or other similar statistics and data modeling software preferred.
• Working knowledge of CRM software needed.
• Up to 5% Travel.

Benefits

• Comprehensive benefits package for eligible employees, which may include medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Life and disability insurance.
• Flexible work schedules.
• Generous Paid Time Off.
• 13 Paid Company holiday observances.
• Remote work opportunities.
• A casual dress work environment.
• Physical fitness reimbursement.
• Discounts on various events, travel, and dining.