[Hiring] Account Manager @Buildout

Role Description

We’re growing our Account Management team and hiring across multiple levels, from Associate Account Manager to Senior Account Manager. Whether you’re looking to take the next step into account management or you’ve spent years owning and growing complex customer relationships, we’re interested in meeting people who are energized by retention, growth, and delivering real value to customers.

As a quota-carrying AM, you’ll own renewals and growth across a high-volume book of business, including:

• Contract execution
• License expansion
• Price increases
• Multi-threading relationships across every level of the account
• Bringing in the right post-sale partners for support, including Support/Customer Success for product adoption and Account Executives for cross-sell opportunities

You’ll act as the primary point of contact and relationship owner for our customers, consistently delivering on their expectations and ensuring they’re getting the most value out of their Buildout package.

Qualifications

• B2B SaaS account management experience with a focus on retention and expansion (years of experience required varies by level)
• Associate level: experience in customer success, service, or sales
• Experience managing a high-volume book of business and proven ability to consistently hit revenue targets
• Experience nurturing customer relationships
• Experience with Salesforce (required); Planhat, ChurnZero, Gainsight or other Customer Success tooling is a plus
• Experience in the Commercial Real Estate industry is a plus

Requirements

• Consistently hit monthly and quarterly targets
• Build and maintain a living account plan, tying customer goals to Buildout workflows
• Monitor account health through Salesforce, Planhat, and usage insights
• Own the renewal calendar and drive early engagement
• Maintain immaculate CRM and pipeline hygiene
• Represent Buildout in the market through conferences, customer events/meetings, and networking opportunities
• Understand the account's business and the competitive landscape
• Serve as the customer’s internal champion and quarterback cross-team triage
• Exercise real judgment on risk level
• Show up as one unified voice to the customer
• Improve our AM motion by testing processes and sharing learnings
• Approach every conversation with curiosity and empathy
• Meet setbacks with ownership and reflection

Benefits

• Impactful insurance and benefit options, including 2 medical plans to choose from, 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year.
• Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days
• 401(k) with 4% company match and immediate vesting
• A fully remote work culture with a monthly remote work reimbursement ($600/year)
• Challenging problems to solve with a committed and supportive team
• A wonderfully quirky culture where you’re encouraged to bring your whole self to work