[Hiring] Account Manager @Abilene Christian University

Role Description

Responsible for Business Development at ACU Dallas, supporting Theology & Non-Profit Partners. Imagine helping ministry leaders develop and prepare for the next chapter in their careers. In this role, you’ll work with theology and non-profit partners to offer ACU programs with tuition benefits for their employees and affiliates. You will be a respected business partner making a meaningful impact in the lives of those who serve, or have served, our country.

• Partner Relationships & Lifecycle Management
• Product Leadership & Strategic Alignment
• CRM & Operational Excellence

Essential Duties:

• Partner Relationship Management
  • Build relationships with CCP Theology & Non-Profit Partners to promote awareness of ACU products that support ministry and non-profit leader development.
  • Act as a liaison within and between ACUD and Partner Organizations.
  • Understand all the roles at partner and at ACUD in order to successfully act as a liaison between organizations and partner/ACUD roles.
  • Maintain a high-level view of the customer service lifecycle to anticipate and mitigate potential roadblocks.
  • Develop and build relationships with new theology & non-profit organizations as ACU partners.
  • Build and manage a strong pipeline of new and existing opportunities.
  • Retain and grow the existing partner base.
• Product Leadership
  • Support ACUD programs and identify potential new programs based on the needs of your clients and the market.
  • Understand ACU’s theology products in depth and breadth, becoming a Subject Matter Expert.
  • Educate decision-makers on ACU products utilizing Zoom calls, networking, and in-person meetings.
  • Generate orders through MOUs, SOWs, Sales Order Forms and other contractual vehicles.
• Account Development
  • Build and expand current partnership accounts by maintaining rapport, growing/expanding our reach and relationships, answering requests, introducing additional services, and identifying growth opportunities.
  • Proactively identify and meet with key decision makers and influencers to build awareness of ACU programs.
  • Develop and implement outreach campaigns via networking events, cold calling, sales presentations, and social media channels.
  • Meet and exceed ACU education enrollment goals by devising innovative strategies to increase awareness about ACU degrees and programs.
  • Collaborate with other departments of ACU to drive new and further existing business partnerships.
  • Track industry and market trends by monitoring competitors and gathering intel on their current and new products, pricing structures, services, sales campaigns, and discounts.

Qualifications

• A background in building organizational connections and developing strategic partners and relationships.
• Relevant experience in sales, marketing, technology, or other revenue-producing or student enrollment & retention-oriented roles.
• Deep network and experience in ministry/non-profit organizations preferred.
• Bachelor’s degree.
• A passion for developing and supporting lifelong learning and development.

Requirements

• Must be able to build and maintain trust with prospects and partners.
• Must be passionate about lifelong learning and development.
• Must be comfortable working in a fast-paced, start-up, strong-growth environment.
• Must be able to manage multiple client initiatives at varying stages.
• Must have strong communication skills with a passion for building high-quality customer relationships.
• Must be results-oriented with the ability to manage competing demands.
• Must be comfortable negotiating and creating buy-in at all levels.
• Experience with Salesforce or similar CRM platforms is preferred.
• Must be comfortable working with spreadsheets, Salesforce, Zoom, and other technologies.

Physical Demands & Travel

• Most work is performed in front of a computer, on the telephone, or in person on client sites.
• Manage conversations in person, online, and by telephone.
• Travel is required to meet clients on-site, attend ministry/non-profit conferences, and participate in corporate networking events. Occasional overnight travel may be necessary.
• Work well under pressure and manage stress well.
• Communicate clearly: speak, read, write, and hear to perform essential functions.