[Hiring] Account Manager @Jellyvision

Role Description

ALEX is single-handedly changing the benefits industry, and you'll be on the team that makes that happen. As an Account Manager, you’ll work to engage, support, and retain our growing list of customers. With your own list of roughly 30 - 40 accounts to manage, you will work with other team members within Customer Success, Product, Marketing and more, to ensure your customers are able to achieve their goals each year.

What you’ll do to be successful

• Lead the charge on customer success and retention strategies
  • Work with your customers to understand their strategies and needs, providing support to help them achieve their goals.
  • Work with AM Leadership to identify and mitigate risk associated with retaining existing customers.
  • Become a product expert to help guide customers through marketing strategies, utilization reports, and product features/enhancements.
  • Collaborate with a variety of teams, including our customer operations and implementation teams to ensure successful outcomes with each customer.
• Manage customer relationships
  • Develop a deep understanding of each customer, beyond their goals within the benefit space, to drive strategic conversations of how we can assist them and their employees.
  • Deliver a consultative approach to both product utilization and pricing to retain customers via single or mult-year agreements.
  • Through direct and consistent communication with customers, identify helpful product, benefits, and marketing insights to share back with the Jellyvision team to ensure we are evolving alongside the needs of our customers.
• Maintain operational excellence
  • Using a variety of tools including Salesforce, Google Office Suite, Slack, and others, keep track of your customers and your progress towards achieving your goals.
  • Maintain open communication with your manager on identified opportunities and risks to receive the support and guidance needed to best support your customers.
  • Deliver for your customers in a way that represents Jellyvision’s culture while showing them the level of professionalism and expertise necessary to maintain their trust.

We’ll measure success for these functions by

• Customer Satisfaction: Maintain high levels of client satisfaction as measured by surveys, feedback, customer engagement, and retention rates.
• Revenue Retention: Contribute to the achievement of revenue targets by proactively driving renewals with your book of business.
• Team Collaboration: Collaborate effectively with cross-functional teams to achieve.

Experience & skills you’ll need

• 2+ years of experience in quota carrying Account Management / Customer Success roles that have required you to demonstrate, pitch, and sell B2B SaaS products.
• A proven track record of achieving revenue/customer retention goals.
• Bonus points if you’ve worked specifically with customers in the HR or Benefits space.

The Details

• Location: Remote
• Starting Salary: $100,000 - $115,000 OTE
• Additional Compensation: This role is eligible for base + commission.

Benefits

• Jellyvision is committed to continuous evolution and fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected.
• It doesn’t matter your race, ethnicity, religion, age, disability, sexual orientation, gender, gender identity/expression, country of origin, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), criminal histories consistent with legal requirements or any other basis protected by law...we just want amazing people who are willing to grow along with us.
• Although we have a Chicago-based HQ that employees are welcome to work out of whether they’re local or just visiting, this position is also eligible for work by a remote employee out of AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA or WI.