[Hiring] Account Manager @Akkadian Labs

Role Description

We are hiring an Account Manager to lead retention, renewal, and expansion efforts across an assigned book of business. This is a quota-carrying role for someone who stays closely connected to customers year-round, builds momentum through proactive outreach, and turns account insight into growth opportunities.

The Account Manager serves as a primary relationship owner for their portfolio, helping customers realize ongoing value from the platform while identifying opportunities to deepen adoption, expand usage, and strengthen long-term partnerships. This role also works closely with systems integrators, channel partners, and reseller partners to support joint opportunities and deliver a cohesive customer experience.

Qualifications

• 4-6 years of experience in software sales, specifically account management
• Experience managing a book of business with quota and revenue responsibility
• Demonstrated success with renewals and driving expansion revenue
• Hands-on experience with HubSpot or a similar CRM platform
• Experience in unified communications or collaboration platforms, or selling adjacent technologies is strongly preferred
• Experience managing enterprise, government, healthcare, or finance accounts
• Familiarity with MEDICC, MEDPICC, or a similar qualification framework
• Ability to travel for customer meetings as needed

Requirements

• Ability to build strong customer relationships and maintain active engagement across a portfolio of accounts
• Confidence leading renewal and expansion conversations and moving opportunities forward with urgency
• Strong communication skills across customer-facing, partner-facing, and internal interactions
• Comfort working in a fast-moving environment with multiple active priorities and revenue goals
• Ability to translate product capabilities into practical customer value and business outcomes
• Sound judgment in identifying account health signals, addressing objections, and responding proactively to risk
• Discipline in forecasting, pipeline management, and CRM hygiene, with strong attention to opportunity status and next steps
• Ability to collaborate effectively across internal teams and external partner networks

Benefits

• Fully remote environment
• Competitive benefits package including medical, dental, and vision
• Company-paid life insurance and disability policies
• 401(k) with a generous matching program
• Paid time off