[Hiring] Account Manager @WellDyne

Role Description

The Account Managers are responsible for the total service experience and relationship of assigned accounts and/or the support of the Account Team in the service of his/her assigned accounts. This includes:

• Serving as a key liaison between the customer and WellDyne.
• Trending/monitoring of issue resolution.
• Education for the customer and their employees.
• Externally facing communications directly with clients to maintain strong client relations and retention.
• Proactive contact, plan management and review, and timely and accurate response to customer or Account Team needs.

Qualifications

• Bachelor’s degree in Health Administration, Business, or related field desired. Proven industry experience may be acceptable in lieu of degree.
• A minimum of 2 years account management experience required.
• A minimum of 2 years PBM industry experience required.
• Requires ongoing learning in the pharmacy benefit management industry and continuous product knowledge development.

Requirements

• Ability to communicate with all levels of people in a manner which illustrates superior professionalism.
• Provides timely and accurate answers to issues/inquiries from internal and external sources.
• Ability to prepare for, lead and direct meetings both internal and external.
• Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and management.
• Excellent written communication and documentation skills.
• Must have the ability to use logical methods to address problems and develop effective solutions.
• Must have advanced attention to detail with the ability to prioritize and meet deadlines.
• Ability to analyze, interpret and organize information in a clear and concise manner.
• Analytic skills in relation to financial figures, medication utilization, and basic pharmacology.
• Must be proficient with desktop computer applications in the MS Office Suite.
• Requires knowledge and use of multiple proprietary and industry software systems and functions.
• Ability to adapt and be flexible in a variety of situations.
• Must be able to work independently as well as support, contribute and lead teams.
• Ability to direct and delegate to support staff as needed.
• May be required to stand for long periods of time at trade shows, benefit fairs, etc.
• Exhibits compliant and ethical behavior in the performance of job responsibilities.
• May require additional coverage times outside of regularly scheduled hours.

Benefits

• Medical, Dental and Vision Benefits
• Medical Savings Account Options with Company match
• 401K after 90 days of employment
• Employee Assistance Program
• Life and Supplemental insurance
• Educational Reimbursement
• Paid Time Off
• Career Pathing

Pay Range

The average pay range for this role is $57,000.00-$75,000.00 annually. The actual salary offer will consider a wide range of factors including location, experience, education, licenses/certifications, and other applicable qualifications.

Work Environment / Physical Demands

This position is in both a typical remote office environment which requires prolonged sitting in front of a computer and in an external environment where travel is required. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. Travel may be required up to 10% of the time with more travel required during certain times of the year based on business needs.