[Hiring] Account Manager @Fortive

Role Description

The Account Manager will be responsible for driving revenue growth and customer satisfaction within an assigned region. This role will serve as a strategic partner, developing and executing account-specific strategies to support upselling, cross-selling, and overall account expansion. The Account Manager will lead and continuously foster customer relationships, ensuring alignment of Landauer’s solutions with client needs and delivering exceptional service. This is a commissioned role designed for a proactive, solutions-oriented sales professional who thrives on achieving targets and creating meaningful customer value.

Key Responsibilities

• Revenue Growth & Sales Strategy:
  • Develop and execute a comprehensive sales strategy for the assigned region to achieve and exceed revenue targets.
  • Identify opportunities for upselling, cross-selling, and expanding customer accounts by presenting tailored product and service solutions.
  • Build and maintain a robust pipeline of opportunities, providing accurate forecasts and account updates to leadership.
• Account Management & Customer Success:
  • Cultivate strong relationships with key stakeholders and decision-makers within customer accounts.
  • Partner closely with customers to understand their specific needs, pain points, and growth objectives.
  • Coordinate with the Junior Account Manager to support and streamline the customer journey, address service needs, and enhance satisfaction.
• Customer Experience Enhancement:
  • Proactively gather customer feedback to identify areas for improvement and collaborate with internal teams to address issues.
  • Lead and facilitate meetings with customers to ensure clear communication, alignment on objectives, and to present tailored solutions.
  • Ensure all customer interactions and account activity are accurately documented in CRM systems for consistent tracking and reporting.
• Collaboration & Cross-functional Support:
  • Work closely with marketing, product, and customer service teams to apply the Fortive Business System and strategically align on product offerings and deliver high-quality solutions that meet customer requirements.
  • Support the design and implementation of annual strategic growth initiatives.
  • Mentor and guide the Junior Account Manager to support development, strategy alignment, and successful execution of account plans.
  • Serve as a trusted advisor and thought leader to clients on best practices, industry trends, and the value of Landauer’s offerings.

Qualifications

• Bachelor’s degree in Business, Sales, or a related field, or equivalent work experience
• 3+ years of experience in sales, account management, or related roles; experience within healthcare or SaaS industries preferred
• Proven track record of meeting or exceeding sales targets and growing customer accounts
• Excellent communication, presentation, and negotiation skills
• Ability to understand complex customer needs and translate them into actionable sales strategies
• Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite

Benefits

• Competitive base salary with commission potential
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for growth and career advancement within a global industry leader
• A collaborative, customer-focused work environment