[Hiring] Account Manager @Stedi

Role Description

We are looking for an Account Manager to join our go-to-market team. In this role, you will own a large segment of Stedi’s fastest growing customers, impacting Stedi’s overall revenue by identifying expansion opportunities, partnerships, and more.

This is more than a traditional sales role - you are expected to become an expert in Stedi’s entire suite of products, services, roadmap, and more. As the face of the relationship, you will develop one-off strategies and tactics to ensure the success of our customers on the Stedi platform, with the goal of expanding the relationship and identifying more ways of working together.

Above all, you will create and maintain relationships that will shape how we work with customers for years to come.

What you’ll do

• Serve as the primary commercial point of contact for a book of Stedi’s fastest growing customers representing a significant percentage of Stedi’s monthly recurring revenue (MRR).
• Manage a pipeline of expansion opportunities in Stedi’s CRM to track upsells, cross-sells, renewals, and transaction usage growth.
• Bring revenue expansion opportunities from ideation through to execution – identifying new expansion use cases, supporting the customer’s technical validation process, addressing pricing and contractual blockers, and ultimately ensuring successful product adoption.
• Interface with customers daily – including executive leadership, product managers, engineers, and ops teams – through Slack, Zoom, email and in-person meetings.
• Proactively surface product and payer-level usage insights in order to address issues preventing additional product adoption.
• Collaborate with solutions engineering, payer operations, data analytics, and leadership to assist in customer engagements.

Qualifications

• 4+ years of quota-carrying sales, account management, sales engineering, or customer success experience.
• Strong track record of supporting customers as they adopt and utilize technical API-driven products.
• Previous healthcare experience.
• Experience in software companies that sell to payers, providers, revenue cycle management (RCM) businesses, and EHR/practice management systems.
• Comfortable working with technical API products.
• Exceptional at staying on top of many open threads simultaneously.
• Hyper-responsive, organized, and thorough.
• Strive to become the customer’s most trusted advisor.
• Resourceful, self-motivating, self-disciplined, and proactive.
• Ability to match the organization's fast pace and respond with urgency.

Requirements

• Low ego; no task is too small to find success and generate revenue.
• Willingness to do what it takes to get the job done.
• Ability to innovate on the platform to drive real business outcomes for customers and their partners.

Benefits

• Annual compensation range of $150K-190K, inclusive of sales commissions or bonus target and annual base salary.

Company Description

Stedi is building the first new healthcare clearinghouse in decades, offering modern API interfaces alongside traditional real-time and batch EDI processes. We enable both healthcare technology businesses and established players to exchange mission-critical transactions.

Stedi was ranked by Ramp as one of the fastest-growing SaaS vendors, with $142 million in funding from top investors like Stripe, Addition, USV, Bloomberg Beta, First Round Capital, and more.

We appreciate your attention to this and your interest in joining Stedi. You're encouraged to apply even if your experience doesn't perfectly match the job description.