[Hiring] Account Manager @Raken, Inc.

Role Description

We are looking for an Account Manager to join our startup that has the #1 app in one of the largest industries in the world.

• Serve as the strategic point of contact and relationship owner for customers within our Core Market.
• Establish, map, and maintain deep relationships with Executive Sponsors and Economic Buyers (e.g., VPs of Operations, CFOs, Owners) to ensure Raken aligns with their overarching business goals.
• Own and drive renewals, retention and adoption for assigned accounts.
• Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken.
• Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans.
• Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner.
• Identify at risk customers and deliver solutions to mitigate churn risk.
• Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard.

Qualifications

• 2-3 years in SaaS account management or client facing roles.
• Demonstrated experience owning renewals and long term retention goals within assigned accounts.
• Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more.
• Strong presentation skills, as well as ability to master technical workflows.
• Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success.
• Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts.
• A strong desire to execute, drive impact and deliver measurable results.
• Have a positive attitude, be a self starter and above all, a great teammate.

Requirements

• Spanish fluency is a bonus.
• Ability to come into our Carlsbad, CA office 2-3x per month.

Benefits

• Medical, dental and vision with generous employer contribution.
• HSA/FSA.
• Life/LTD.
• Generous PTO.
• 12 Paid Holidays.
• 401k + Match.
• Continuing education.
• Free on-site gym.
• Monthly Social Events.
• Excellent company culture.
• Modern office with Ocean view and amenities.