[Hiring] Account Management Director @Harman

Role Description

As Account Management Director, you will lead a team of high performing account managers and be responsible for ensuring long-term commercial success and customer satisfaction for a portfolio of Harman customer projects. You will be actively contributing to overall Harman customer business strategy and maintain high-level customer relationships with insights into customer’s product / platform roadmap.

• Develop and maintain the customer account strategy and be the primary contact from Harman to capture and propagate the strategic and commercial voice of customer for a select portfolio of customer projects.
• Oversee commercial and legal agreements and customer negotiations for awarded business.
• Closely track customer satisfaction at senior levels, and provide strategies for course corrections when needed.
• Ownership of commercial targets (new award, revenue, EBIT, Cash Flow) for your portfolio of customer programs.
• Own continuity of awarded business (extensions, follow-ons, CRs) with a view on continued lifetime profitability of your portfolio.
• Develop and maintain a relationship map, including status of relationship, goals and actions to get to desired state.
• Execute the HR cycle activities including hiring, performance management, succession planning, coaching and development.

Qualifications

• Bachelor’s Degree in Engineering or Bachelor’s Degree in Business Management.
• 10+ years of related sales experience with at least 5 years in Automotive.
• 5+ years leading an Account Management organization along with customer interfacing and cultivating customer relationships.
• Must have a thorough understanding of Automotive OEM’s organization and processes.
• Thorough understanding of P&L statements, business cases and quotes / contracts with automotive OEMs.
• Basic technical understanding of Automotive HW and SW systems.

Requirements

• Be willing to travel up to 30%, domestic and international travel.
• Be willing to work in an office, manufacturing facility, client-site OR this role is eligible to work remotely full-time with occasional trips into the X office location required (this could be on 24-hour notice).
• Successfully complete a background investigation and drug screen as a condition of employment.

Benefits

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.).
• Extensive training opportunities through our own HARMAN University.
• Competitive wellness benefits.
• Tuition reimbursement.
• “Be Brilliant” employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.