[Hiring] Account Management Director @Confluent Medical Technologies

Role Description

We are looking for an Account Management Director to join our talented team. This is a remote position and can be located anywhere in the US.

The Account Management Director serves as the strategic business leader for assigned customer accounts and acts as the primary liaison between customers and Confluent Medical. This role is responsible for:

• Developing and strengthening executive-level customer relationships.
• Driving account growth.
• Ensuring operational excellence.
• Aligning customer objectives with Confluent's business goals.

The Director partners closely with various teams to deliver innovative solutions, proactively manage business risks, and maximize customer satisfaction and profitability.

Operating with a high degree of autonomy, the Director is expected to:

• Influence strategic decisions.
• Resolve highly complex business and operational challenges.
• Lead cross-functional initiatives.
• Contribute to long-range planning that supports sustainable customer growth and operational success.

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Operations, Life Sciences, or related field required.
• MBA or other advanced degree preferred.
• Typically 10+ years of progressive experience in Account Management, Sales, Program Management, Operations, Supply Chain, or a related field within the medical device, life sciences, or regulated manufacturing industry.
• Prior experience with a Contract Manufacturing organization is required.
• Experience managing strategic customer relationships and business performance for complex, high-value accounts.
• Demonstrated success influencing cross-functional teams and leading enterprise-level initiatives without direct authority.
• Experience supporting executive-level customer interactions, negotiations, and business reviews.

Requirements

• Strong business acumen with demonstrated understanding of revenue, margin, forecasting, and profitability drivers.
• Advanced knowledge of manufacturing operations, supply chain management, capacity planning, and customer management processes.
• Strong analytical skills with the ability to interpret complex operational and financial data and translate insights into actionable business strategies.
• Exceptional communication, presentation, negotiation, and stakeholder management skills.
• Demonstrated ability to influence senior leaders, customers, and cross-functional teams.
• Proven ability to manage ambiguity, navigate competing priorities, and resolve complex business challenges.
• Proficiency with ERP/MRP systems, Microsoft Excel, PowerPoint, and business analytics tools.
• Highly customer-focused with strong relationship-building and conflict-resolution capabilities.

Benefits

• Ability to travel approximately 25% of the time, including visits to customer locations, Confluent facilities, industry events, and other business-related meetings as needed.

Company Description

Confluent Medical Technologies is dedicated to working collaboratively with our customers, taking their projects from rapid prototype into high volume production. Our unparalleled technical expertise, proven experience, and partnership with our clients have allowed us to perfect the process necessary to deliver world-class medical devices through innovative material science, engineering, and manufacturing.

• Primary capabilities include: Nitinol components and tubing, balloon expandable stents and catheters, complex catheters, biomedical textiles, and high precision polymer tubing.
• We take pride in our position as the leader in the medical technology space and are driven by a passion to create products that our clients have envisioned for their customers.

We regret that we are unable to sponsor employment visas or consider individuals on time-limited visa status for this position.

Confluent Medical Technologies is an equal opportunity employer. Only qualified candidates will be contacted.