[Hiring] Director of Account Management @MedReview

Role Description

We are seeking a Director of Account Management to serve as the primary day-to-day relationship partner for an assigned portfolio of clients. The Director of Account Management will:

• Coordinate communication between clients and MedReview.
• Monitor service performance and resolve routine and moderately complex issues.
• Support business reviews and identify opportunities to expand the relationship.
• Require strong healthcare knowledge, disciplined follow-through, and the ability to build consultative relationships across clients and internal teams.

Key Responsibilities

• Client Relationship Management
  • Serve as the primary point of contact for assigned clients and coordinate communication across MedReview.
  • Manage an assigned portfolio of clients, escalating highly complex or enterprise-level matters to Senior Account Management leadership as appropriate.
  • Build trusted relationships with client stakeholders and develop a strong understanding of each client’s business priorities, operating model, and expectations.
  • Maintain regular client contact and ensure questions, issues, and requests are addressed promptly and accurately.
  • Develop and maintain account plans, stakeholder maps, meeting records, and action-item tracking.
  • Escalate relationship, service, or financial risks appropriately and support resolution.
• Service Performance and Issue Resolution
  • Monitor service level agreement performance, deliverables, open issues, and client commitments.
  • Partner with Operations and other internal teams to troubleshoot issues and coordinate corrective action.
  • Monitor claims aging, recovery execution, and related client actions that may affect outcomes or payment.
  • Ensure clear ownership, deadlines, and follow-up for client and internal action items.
  • Communicate status and resolution plans to clients in a timely and professional manner.
• Business Reviews and Client Reporting
  • Prepare and lead recurring client meetings and business reviews with support from Account Management leadership and subject matter experts.
  • Develop clear reporting on performance, savings, operational results, open items, and strategic priorities.
  • Translate operational information into concise, client-focused updates.
  • Document decisions, commitments, risks, and next steps following client meetings.
  • Provide accurate updates for internal portfolio and client health reviews.
• Retention and Growth
  • Identify client needs and potential cross-sell, upsell, and new-solution opportunities.
  • Partner with Account Management leadership, Business Development, Product, and Operations to evaluate and advance opportunities.
  • Support renewal, pricing, contracting, and scope discussions as assigned.
  • Demonstrate MedReview’s value through data, outcomes, and consultative recommendations.
  • Monitor competitive activity and changes in the client environment that could affect the relationship.
• Voice of the Customer and Internal Coordination
  • Bring client feedback and market insight to Product, Operations, and leadership teams.
  • Support new-client and new-solution implementations, transitions, and handoffs.
  • Coordinate internal resources to provide a consistent client experience.
  • Identify recurring issues and recommend process, communication, or solution improvements.
  • Maintain accurate client information, opportunity activity, and relationship notes in the designated CRM and account management tools.

Qualifications

• Bachelor’s degree required.
• 3+ years of Account Management, client success, healthcare operations, payment integrity, managed care, revenue cycle, healthcare technology, or related experience.
• Experience managing complex client relationships and coordinating across multiple internal teams.
• Working knowledge of healthcare claims, payment integrity, payer operations, reimbursement, or related healthcare services.
• Strong communication, presentation, organization, problem-solving, and follow-through skills.
• Ability to interpret operational and financial information and present it clearly to clients.
• Ability to manage multiple priorities, deadlines, and client commitments with limited supervision.
• Professional judgment and the ability to handle sensitive or escalated client matters appropriately.
• Proficiency with CRM, presentation, spreadsheet, and client reporting tools.

Preferred Experience

• Experience working with health plans, third-party administrators, or payment integrity organizations.
• Experience supporting technology-enabled healthcare services or SaaS solutions.

What Success Looks Like

Within the first 12 to 24 months, this leader will:

• Build trusted relationships and a strong understanding of assigned clients.
• Establish consistent account plans, meeting cadences, and action-item tracking.
• Improve visibility into service performance, client risks, and open issues.
• Deliver effective client meetings and business reviews.
• Support strong retention and client satisfaction.
• Identify and help advance qualified cross-sell and upsell opportunities.
• Improve coordination and accountability across client-facing and delivery teams.

Salary Range

$135,000 - $155,000 annually, commensurate with experience.