[Hiring] Account Lead & Client Delivery @Handoff

Role Description

You report to Operations, which owns the standard, trains you into it, and reviews your work against it. You are not starting from zero. The project management architecture and templates, the weekly digest and the automation behind it, the reporting cadence, the partner relationships, and written account context all exist on day one.

What does not exist is the judgment. We cannot hand you the call on what matters this week on each account, whether a client is satisfied or only quiet, whether a draft is correct, or whether to raise a problem now or after you have a fix. Those calls are yours to make.

Axiolo’s own marketing sits in your portfolio alongside the client accounts. Internal work and client work compete for the same hours, and weighing the two is part of the role, not an exception.

What You Will Own

• The accounts: Know each client’s business, not only their tasks: what they sell, who they sell to, and what a good quarter looks like to them. Run client health checks on a fixed cadence and follow up on improvement areas until they are resolved, not just logged. Watch reputation signals and payment status, and raise either one while it is still an operational question and not a relationship one.
• The system of record: Turn meetings, transcripts, and client notes into tasks with owners, acceptance criteria, and a link back to where the decision came from. Keep every board accurate: current statuses, visible dependencies, due dates where timing has genuinely been committed. When a decision gets made on a call and never becomes a task, you are the person who catches it.
• The leverage: This seat is AI-enabled, not AI-dependent. We expect you to use AI to carry more accounts at a higher standard than the same work would allow by hand, and to build and maintain the automations that do it. One is already running when you arrive. How you work is yours to decide, and we will not hand you a prompt library. We hold you to accuracy: anything that goes out under your name is yours to check. If an automation stops working, your accounts still run that week.
• The cadence: Clients hear from you in writing on a set rhythm: what shipped, what is blocked, what comes next, and what changed since the last update. A short update that arrives on time is worth more than a thorough one that arrives late. Report your own workload the same way, projected and actual, early enough for someone to act on it.
• The partners and the team: You work day to day with external delivery partners and Axiolo’s internal specialists. You don't assign their work, so your job is to brief them properly, pass on the context the client gave you, chase blockers politely and persistently, and hand off cleanly enough that work doesn't get rebuilt. How you treat the people who deliver what you promised shows up in what the client receives.

What Success Looks Like

• First 30 days: You have shadowed the accounts, taken over board hygiene, and learned each client’s voice, audience, and commercial goals. Every backlog is accurate, nothing sits in an unclear state, health checks are scheduled, and you have named at least one recurring task worth automating.
• By 60 days: You convert strategy sessions into structured work, brief content, and coordinate partners without handholding. Clients know you as their point of contact, and you have built or extended one working automation and documented how it runs.
• By 90 days: You understand your clients’ businesses well enough that it shows in the questions you ask, the priorities you push back on, and the time AI saves you goes back into client relationships.

Qualifications

• Proven track record owning multiple client accounts simultaneously as the named client point of contact, running a project tracker as a team’s source of truth.
• Experience building and maintaining AI-assisted or automated workflows for recurring delivery work, meaning a workflow you built yourself with a concrete time or error saving, as distinct from using AI to draft text.
• Professional fluency in written and spoken English, sufficient to run client-facing written updates and live client calls.

Requirements

• Experience delivering marketing work with hands-on ownership rather than oversight only.
• Bilingual Spanish and English.
• Experience with B2B technical or industrial clients, translating subject matter into clear marketing language and requirements.
• Experience coordinating with external delivery partners, contractors, or distributed teams.
• Experience working inside a small, founder-led company and the ambiguity that comes with one.
• Working knowledge of HubSpot and Google Workspace, and enough comfort in Figma or Canva to review and brief design work.

Benefits

• Accounts you genuinely own, as the first point of contact clients call.
• An operating standard that already exists and that somebody else maintains, so you run it rather than invent it between client calls.
• A mandate to automate. Time you save with AI goes back to your clients, not backfilled with manual reporting.
• Real room as the company grows. The portfolio is expected to expand, and this seat will expand with it.

How to Apply

If you have carried several client relationships at once and kept each one current, and you have already built something that saves you time, we want to hear from you.

Send a short note covering two things. Start with a recurring piece of work you automated: what it was, what you built, and what it saved. Then tell us about a time a deliverable was going to be late, and when the client found out. Tell us what you actually did, not what the right answer is.