[Hiring] Account Executive, Client Services @Vaniam Group

Role Description

As our Account Executive, your primary goal is to oversee successful implementation of existing client SOWs, coordinate internal and external resources, manage timelines and budgets, and provide day-to-day communication with the clients. You will troubleshoot, remain cool under pressure, and communicate concisely and effectively to keep clients and internal teams informed and organized. This position requires you to be based in IL or IN.

A Day in the Life

Deliverables

• Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications.
• Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately.
• Employ ability to modify core product framework plans to form custom project plans.
• Evaluate deliverables against Project Briefs.
• Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines).
• Provide accurate and thorough documentation: status reports, contact reports, timelines.
• Own day-to-day tactics and execution within agency.
• Synchronize communications between account teams, support teams, vendors, and clients.
• Assist with budget development and ensure invoicing is consistent with agreed-upon payment terms.
• Keep accurate record of time spent on client work and manage project burn rate.
• Assist in project reconciliation and work with accounting to ensure accurate billing.

Client Responsibility

• Communicate basic agency recommendations to clients effectively and concisely.

Internal Responsibility

• Work with client and internal teams to successfully execute scoped tactics.
• Other duties may be assigned to help drive deliverables within this role.

Qualifications

• Bachelor’s degree.
• 2+ years of client services experience.
• 1+ year of agency or pharmaceutical advertising experience.
• Working knowledge of digital marketing.

Requirements

• Good working knowledge of pharmaceutical and biotech industries and scientific communications.
• Proactive and results oriented, with a commitment to accountability.
• Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients.
• Proficiency in MS Office, Adobe, WebEx (or other similar systems).
• Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving situations.
• Strong organizational skills.
• Ability to retain and protect confidential client and company information.

Benefits

• 100% remote environment with opportunities for local meet ups.
• Positive, diverse, and supportive culture.
• Passionate about serving clients focused on Cancer and Blood diseases.
• Investment in you with opportunities for professional growth and personal development through Vaniam Group University.
• Health benefits – medical, dental, vision.
• Generous parental leave benefit.
• Focused on your financial future with a 401(k) Plan and company match.
• Work-Life Balance and Flexibility.
• Flexible Time Off policy for rest and relaxation.
• Volunteer Time Off for community involvement.
• Emphasis on Personal Wellness.
• Virtual workout classes.
• Discounts on tickets, events, hotels, childcare, groceries, etc.
• Employee Assistance Programs.
• Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. The range for this role is $70,000 - $85,000.