[Hiring] Account Director, Client Solutions @McGaw

Role Description

The Account Director, Client Solutions (EMEA) is responsible for owning a portfolio of client relationships, setting strategy, maintaining account health and profitability, growing accounts, winning new clients, and ensuring technical work is delivered through the team.

This role addresses three main problems:

• No accountability for account health, retention, and expansion outside North America.
• Inconvenient timing for executive conversations, leading to less frequent discussions.
• Reactive expansion without proactive planning for upcoming scopes.

Responsibilities

• Relationship ownership:
  • Own the relationship at the executive level.
  • Run biweekly client meetings, monthly roadmap and SOW reviews, and quarterly business reviews.
  • Keep clients informed on budget and timeline to avoid surprises.
• Strategy and consulting:
  • Identify revenue leaks across acquisition, conversion, and retention.
  • Build and defend the growth roadmap collaboratively with clients.
  • Perform strategic hands-on work including measurement frameworks and KPI definitions.
  • Translate technical decisions into actionable business consequences.
• Delegation and project leadership:
  • Scope work and delegate to architects and engineers.
  • Manage projects, including sprint cadence and risk management.
  • Review delivered work against client objectives.
• New business:
  • Conduct pre-sales discovery and qualify prospects.
  • Build and present proposals live.
  • Price work for profitability.
  • Collaborate with Sales through qualification and discovery phases.
• Commercial:
  • Own retention and expansion metrics for the portfolio.
  • Document and confirm scope changes before work starts.
  • Run a six-month roadmap cycle for future engagements.

Qualifications

• Fully fluent in English; multilingual proficiency in German, French, Spanish, or Italian is a plus.
• 10+ years in consulting, agency, or professional services, with at least 5 years owning senior client relationships.
• Understanding of the full marketing lifecycle and revenue leaks.
• Knowledge of martech systems and their integration.
• Advanced understanding of marketing and growth analytics.
• Experience in pre-sales activities including discovery and proposal writing.
• Ability to scope and price technical work profitably.
• Familiarity with European business operations and regulations.

Skills and Experience

• Advisory command of customer data platforms (Segment, Hightouch, RudderStack).
• Experience with analytics tools (Amplitude, Mixpanel, GA4).
• Knowledge of lifecycle and marketing automation platforms (Braze, Customer.io, HubSpot, Marketo, Iterable).
• Understanding of data warehousing and transformation tools (Snowflake, BigQuery, dbt).
• Familiarity with tag management systems (Google Tag Manager).
• Experience with CRM systems (Salesforce, HubSpot).
• Knowledge of consent management tools (OneTrust, Cookiebot, Didomi).

Benefits

• Flexible PTO
• Flexible hours
• Remote work
• Monthly per diem for health, dental, and vision coverage
• Maternity and paternity leave
• Retirement contribution of 3% of salary annually
• Company laptop and remote setup equipment
• National holidays off
• Radically transparent workplace
• Room to act on your own ideas