[Hiring] Account Director @Phase2

Role Description

We’re hiring an Account Director to drive consultative growth across a portfolio of clients, leading enterprise-scale digital and AI-enabled transformation initiatives.

This is a quota-carrying, in-account growth role for someone who thrives in a fast-paced environment, leads with insight, and diagnoses business problems before prescribing solutions.

• Challenge assumptions, navigate objections, and build business cases that unlock meaningful investment.
• Operate at the intersection of digital experience, technology modernization, and transformative AI.
• Help clients move from fragmented initiatives to integrated, high-impact solutions.

This position reports to the SVP, Account Management.

Base salary: $110,000–$150,000

On-Target Earnings (OTE): $135,000–$200,000

Commission: $25,000–$50,000 annually at 100% of quota; uncapped commission potential.

Qualifications

• A consultative seller and portfolio growth strategist.
• Thrive in a fast-paced environment where solutions must be shaped in real time.
• Ask sharp questions, uncover root problems, and reframe client thinking.
• Comfortable pushing back, handling objections, and navigating complexity.
• Can translate digital and AI capabilities into business outcomes that executives care about.
• Know how to sell services, platforms, and transformation.
• A hands-on closer who can own the vision, shape the strategy, and execute the deal.

Requirements

• 10+ years of consultative digital sales experience within an agency, consultancy, or transformation-led firm.
• Strong track record of growing existing client relationships.
• Success in overseeing client portfolios contributing $5 million+ in revenue annually.
• Ability to generate $5M+ in sales, including expansions and renewals, within the assigned portfolio within 12 months.
• Strong understanding of digital experience, platforms, and AI-enabled solutions.
• Comfort operating in ambiguity and shaping solutions collaboratively with clients.
• Experience influencing senior executives through strategic insight, persuasive communication, and effective negotiation.

What You'll Do

• Drive In-Account Pipeline and Revenue Growth
• Generate a robust pipeline that leads to closing $5M+ in new revenue within 12 months across an existing portfolio and newly signed clients.
• Proactively identify areas of opportunity within accounts, leading the complete sales cycle from discovery to close.
• Maintain clean, accurate forecasting and pipeline hygiene in Salesforce.
• Shape deal strategy, pricing, and scope for high-value digital and AI engagements.
• Navigate objections, procurement hurdles, and ambiguity with confidence.
• Sell Digital & AI Solutions
• Translate AI and digital capabilities into measurable business impact using value-selling methodologies.
• Guide clients through practical and transformative AI integration across marketing, content, IT, and digital operations.
• Position AI, digital experience, and modernization as business imperatives.
• Build compelling value narratives tied to ROI, risk reduction, speed, and competitive advantage.
• Translate complex technology concepts into clear executive-level business cases.
• Act as a Trusted Client Advisor
• Build deep relationships with Senior and C-Suite stakeholders within accounts.
• Serve as a point of escalation, balancing client needs with internal delivery realities.
• Partner closely with delivery, strategy, and leadership teams to ensure successful outcomes.
• Represent Phase2 at industry events and maintain an active, credible thought leadership presence.
• Travel to client sites, internal offices, or industry events as needed (typically up to 20%).
• Other Ways You’ll Make an Impact
• Collaborate with cross-functional teams to shape and deliver solutions that drive measurable value.
• Champion client successes internally by ensuring visibility across teams and leadership.
• Support marketing in developing case studies and thought leadership, highlighting client impact.
• Maintain strong leadership presence within accounts by positioning forward-looking, strategic work.
• Collaborate with platform and technology partners to identify and pursue co-selling opportunities.
• Contribute to a culture of performance, knowledge-sharing, and sales excellence.

Benefits

• Fully Remote: Work from anywhere with the support of a remote-first team and flexible culture.
• Competitive Compensation: Salary determined based on experience, education, certifications, skills, and current market conditions.
• Comprehensive Benefits: Full coverage including medical, dental, vision, life insurance, and disability.
• Wellness That Rewards You: Fun and interactive wellness program offers rewards for participation.
• Retirement Savings: 401(k) with a 3% employer contribution–no match required and 100% vested after just 90 days.
• Generous Time Off: Start with 16 paid vacation days, 4 personal days, and 1 volunteer day each year.
• Paid Parental Leave: Up to 12 weeks of fully paid leave for birthing parents and up to 6 weeks of fully paid bonding leave.
• Family-Building Support: Inclusive fertility, adoption, and surrogacy benefits through Kindbody.
• New Hire Office Stipend: $500 stipend to personalize and equip your home workspace for success.

What the Environment Looks Like

• Physical Demands
• Frequently remain in a stationary position, often standing or sitting for prolonged periods.
• Occasional adjusting or moving of light objects up to 20 pounds.
• Continuous communication on live video chats, calls, and through emails and messaging platforms.
• Continuous repetitive movements that may include the wrists, hands, and/or fingers.
• Travel, sometimes frequent, is expected.
• Mental Demands
• Comprehension: Understand directions and adhere to established procedures.
• Organization: Gather and classify information, store information learned from conversations.
• Reasoning and Decision Making: Use logic to analyze and interpret information, and prioritize.
• Communication: Express or exchange ideas and meaning with employees and clients.
• Resilience: Adapt well in the face of workplace stressors.