[Hiring] Account Coordinator @PuroClean Corporate

Role Description

The Account Coordinator plays a critical role in delivering exceptional service and support to PuroClean’s network of franchise owners, national account partners, and commercial carriers. Acting as a key liaison between internal stakeholders and external partners, this individual ensures seamless program execution and high-performance relationship management across the Certified Priority Response (CPR) program and other national accounts. Responsible for onboarding and supporting franchisees within the CPR program, managing account setup and compliance, facilitating dispatch operations, and maintaining clear, effective communication across all touchpoints. This role also oversees reporting, documentation, technology systems, and special projects aligned with the departments and company’s strategic objectives.

Qualifications

• Strong active listening and verbal communication
• Confidence and professionalism in partner-facing interactions
• Effective conflict resolution and relationship-building abilities
• Clear and prompt written communication

Requirements

• Qualify and onboard PuroClean franchise offices into partner programs and CPR tiers (Bronze, Silver, Gold)
• Maintain updated franchise participation rosters, CPR badges, and service capabilities
• Support franchisees by facilitating onboarding, registering for training and ensuring SLA compliance
• Collaborate with Regional Directors to review franchise participation checklists
• Serve as primary point of contact for assigned partners
• Facilitate regular calls and communications to maintain strong, productive partner relationships
• Assist in transitioning new partner accounts from Sales to Account Management
• Assist in assignment dispatch to appropriate franchises based on qualifications and performance
• Monitor project progress using dispatch systems (e.g., XactAnalysis, Cotality, PuroLogic/DASH)
• Update and manage franchise zip code coverage areas
• Provide monthly reports to leadership
• Maintain and update program documentation, including SLA files and qualification guidelines
• Ensure prompt, respectful, and clear communication with internal teams and franchisees
• Support training efforts including onboarding calls, network calls, and external program-related sessions
• Complete special projects and attend meetings assigned as directed
• Maintain updated zip code lists and distribute them to partners
• Travel for conventions, regional meetings (3–5 annually), industry tradeshows, and as directed

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance