[Hiring] Account Advisor @SSF IMPORTED AUTO PARTS LLC

Role Description

This position will be responsible for providing customers with fast, friendly and accurate service. This position will be vital in business development, reaching sales objectives, as well as building and maintaining a profitable desk of business, and servicing all House Accounts.

Essential Job Functions

• Order Processing: Filling incoming orders using our extensive catalog database of automotive components, and maintaining delivery and shipping options.
• Customer Service: Troubleshooting completed orders, helping with returns, warranties, special orders and other service-oriented issues.
• New Business Development: Soliciting sales from dormant customers, qualifying and gathering information about customers, and cold-calling prospective new customers.
• Mailing, distribution and tracking of printed and electronic sales materials.
• Assist Account Managers with the day-to-day correspondence relating to SSF clientele.
• Promote customer’s use of SSF online system.
• Maintain daily, weekly, monthly call schedule and follow-up schedule.
• Analyze and maintain volume on a per account basis.
• Manage outbound freight, delivery and returns for customers, along with related expenses.
• Educate customers on new products, promotions, and tools to drive additional sales growth.
• Phone order coverage for Sales Central customers, as well as overflow calls from group peers on an as-needed basis.
• Work with Product Managers to enhance and improve existing product lines to establish and retain a relationship with customers.
• Special projects as needed.

Qualifications

• Extensive working knowledge and use of factory European Electronic Parts Catalogs.
• A background in auto parts distribution is a significant plus, especially in the German and Swedish wholesale parts business.
• Ability to multi-task, prioritize and resolve customer issues in a prompt and courteous manner.
• Excellent time management, attention to detail, and ability to work under pressure.
• Ability to work effectively with a team, as well as independently.
• Work consistent with SSF Employee Handbook, guidelines, policies and procedures.

Physical Demands

• Extensive use of hands and arms and computer monitor.

Other Skills/Abilities

• Excellent listening, probing, oral and written communication skills.
• Bilingual is a plus.
• Proficiency in PC based communications, Internet, Email, MS Office.
• Use of MS Teams, and PC literate.

Education Required

• High school diploma required.

Benefits

• Career Development: We offer competitive compensation and growth opportunities.
• Great Benefits: Full-time employees are eligible for medical, dental, vision, life insurance & 401k.
• Longevity: Many of our employees have been with the company for over 10 years.
• Teamwork: Working together is one of the many aspects employees value at SSF!