[Hiring] Senior Manager, Product Design @Vidyard

Vidyard empowers every sales rep to perform like a top performer by bringing the power of personalized video outreach at scale. Through scalable solutions like AI Avatars and Video Messages, Vidyard enables reps to break through the noise, engage high-intent prospects, and accelerate deal velocity—all while helping sales teams gain more face-time with prospects and customers in a remote selling world. Join Vidyard and help us create the future of productive relationships between buyers and sellers!

Vidyard is looking for a Sr. Manager, Product Design to lead our Product Design team. Reporting to the Sr. Director, Product, you will work closely with the Product team to define the vision and strategy for the Vidyard's suite of products. This role will be critical in reshaping the design team to embrace design-led thinking and become strategic partners in the product development process, while establishing a world class design discipline and team within Vidyard. You will be responsible for ensuring every interaction our customers have is met with an “it just works” experience, along with radically redesigning and reimagining the ways our customers will use Vidyard in the future. You’ll work closely with leaders across the business and shape not just our products, but our people and the way we design and build!

This is a remote role open to candidates located in Canada.

Our Product Design team includes (3) Designers that individually work alongside a product manager, a software development manager, and a team of skilled developers. At Vidyard, we strive to deliver accessible customer-centric experiences that are grounded in research and customer data. By building a close knit and collaborative environment, we’ve developed a respectful critique process to up-level the team. We focus on discovering our customer needs and solving fundamental problems that impact their day to day work lives.

Craft & Quality: 

• Partner with cross-functional teams to deliver intuitive, engaging, and accessible user experiences that meet business objectives.
• Design the thing right. Help us make user delight and ease of use a key differentiator of our product. Help the team continuously push the quality bar of our UX. Help evolve and set the vision of our design system. 
• Facilitate design critiques, workshops, and collaboration sessions to foster cross-functional alignment and uplevel the skills across the design team.
• Balance long term vision with short term execution. Continuously shipping value that is aligned to the vision.

Product Vision and Strategy: 

• Lead generative research to help define the future direction of Vidyard.
• Drive the product strategy through insights and connect design initiatives with business outcomes. 
• Collaborate with the Product and Engineering teams to define the design vision, strategy, and roadmap.
• Advocate for design thinking and a user-centered approach across the organization.

Communication & Collaboration: 

• Present work to executive leadership with thoughtful storytelling to help influence and inspire. 
• ​​Help facilitate collaboration between design, product and engineering to prioritize design efforts and ensure seamless execution.
• Advocate for design as a key driver of business success and user satisfaction across the entire organization.
• Build collaborative relationships with sales, marketing and customer success to ensure a best in class customer experience from beginning to end.

Leadership & Management:

• Lead, mentor, and develop a high-performing team of 4+ product designers, helping them grow their skills and achieve their career goals.
• Put forth proposals for expanding the team, including developing a User Research team.
• Set clear goals, provide constructive feedback, and create development plans for team members.
• Foster a collaborative, customer-focused culture within the team and across the R&D organization.
• Implement improvements to team processes like critiques and team meetings. 

• 8+ years of experience in product design, including a combination of leadership and hands-on design work.
• Strong understanding of user-centered design principles, UX research, and design systems.
• Ability to balance leadership responsibilities with hands-on design work in a fast-paced, dynamic environment.
• Expertise in design tools like Figma.
• A strong understanding of the research and testing methods required to develop customer empathy, discover and validate ideas.
• Ability to own the end-to-end design process.
• Ability to zoom out to conceptual level design and zoom in to high fidelity prototypes. 
• Experience working in a squad with Product Managers and Software Developers.
• Experience in a Product-led Growth (PLG) company.
• Demonstrated ability to collaborate cross-functionally across Marketing, Sales, BizOps, and Customer Experience teams.
• Proven ability to manage, mentor, and develop high-performing teams of designers.

At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you:

• Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products.
• Embrace Innovation: You think creatively, challenge the status quo, and seek new ways to improve and grow—both personally and professionally.
• Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here).
• Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected.
• Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact.
• Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best.

At Vidyard, we celebrate the intersection of creativity, ambition, and impact. If you’re ready to contribute to our mission of transforming communication and being part of a team that’s customer-focused, hardworking, and values-driven, Vidyard is the place for you.

At Vidyard, we’re passionate about creating an environment where you can succeedthrive—both personally and professionally. Here’s what you can look forward to:

• Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy the freedom of flexible hours and unlimited vacation, paired with programs that support working from anywhere—even while traveling.
• Competitive Pay & Benefits: Start day one with a competitive salary and comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period)
• Wellness Your Way: Leverage flexible spending accounts to spend on what matters most.
• Mental Health Support: Access to Inkblot, a digital mental health platform, plus $1,500 per person per year for mental health services.
• Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits.
• Make an Impact: At Vidyard, we believe in creating positive change. Enjoy paid volunteer hours to support the causes you care about and join Employee Resource Groups (ERGs) to connect with colleagues, champion inclusion, and drive meaningful impact within Vidyard and the communities we serve.
• Invest in Your Growth: Regular performance reviews, individual development plans and an annual allowance of $1,500, dedicated to your professional development and ongoing learning.
• Your Perfect Workspace: Whether you prefer the comfort of your home, or the energy of our Kitchener, Ontario, collaboration space, you’ll have the flexibility to choose. While we default to remote-first, occasional in-person meetings and events are thoughtfully designed for connection and collaboration.

Come join a team where your best life meets your best work!

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at [email protected]. Unsolicited resumes from Agencies will not be accepted.