[Hiring] Technical Support Engineer @Veeam Software

We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world class product and support experience to our customers. We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success. You will be responsible for guiding our customers on their path to success with K10. We want you to provide a customer experience that leaves them with a smile, even when things do not go right.

Key Responsibilities:

• Passion for perfection and helping our customers to be successful
• Effectively work across organizations including engineering, sales, and product management teams
• Contribute to technical documentation such Knowledge Base, Best Practices, based product features, customer issue root cause analysis and internal findings
• Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution
• Enhance product adoption by identifying logging and tracking product features and enhancements reported by customers
• Participate in weekend and holiday coverage rotation
• Ability to manage time efficiently, balancing tasks and priorities

Core Requirements:

• 3+ years of related technical and customer facing experience
• Excellent communication skills in both oral and written form
• Strong understanding and experience with networking, cloud, virtualization, backup, and recovery concepts
• Experience in Linux administration
• Experience with Docker and Kubernetes management
• Foundation knowledge of bash or similar Linux scripting languages
• Experience with software development life cycles and upgrade patterns
• BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field
• Due to the fact that this position will deal with highly sensitive data and will support federal customers, we are only considering US citizens at this time. Security clearance is not required, but there is a slight chance it maybe requested in the future

Nice to Have:

• Experience with managed solutions such as: OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc. and VMware administration
• Worked in public cloud infrastructure including AWS, Azure, and Google Cloud
• Kubernetes certifications (CKA or CKAD)
• Previous startup experience