Customer Support Specialist @Clipboardhealth
Customer Service
Salary $12k - $50k, de..
Remote Location
worldwide Worldwide
Job Type Contract
Posted 4wks ago
🙈  Does this job need an edit?

[Hiring] Customer Support Specialist @Clipboardhealth

Nov 13, 2024 - Clipboardhealth is hiring a remote Customer Support Specialist. 💸 Salary: $12k - $50k, depending on location. 📍Location: Worldwide.

 

About the Role:

We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs.

Key Responsibilities:

  • Manage and resolve escalated queries from business customers via phone, chat, and email.
  • Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
  • Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
  • Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.

Skills and Experience:

  • 3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
  • Proven experience managing escalations and maintaining strong relationships with business customers.
  • Experience working towards High CSAT (>90%) and QA scores in B2B environments.
  • Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
  • Familiarity with SLA management and complex customer issue resolution.

Why Work at CBH?

  • Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
  • Work remotely with a diverse team from around the world.
  • Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.

System Requirements:

  • A reliable laptop/desktop (no Chromebooks or Linux OS).
  • Minimum 20 Mbps wired internet connection.
  • Wired headset.
  • Quiet, distraction-free working environment.
  • Stable power and internet connectivity.

If you're excited to provide excellent customer service and thrive in a fast-paced environment, we encourage you to apply today!

About The Company
Clipboardhealth The best career tool for nurses.

 

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

 

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

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Before You Apply
👋 Please mention that you come from Remotive when applying for this job.
worldwide Be aware of the location restriction for this remote position: Worldwide
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
🙈  Does this job need an edit?
Customer Support Specialist @Clipboardhealth
Customer Service
Salary $12k - $50k, de..
Remote Location
worldwide Worldwide
Job Type Contract
Posted 4wks ago
🙈  Does this job need an edit?
Apply for this position
👋 Please mention that you come from Remotive when applying for this job.
worldwide Be aware of the location restriction for this remote position: Worldwide
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Support Specialist Apply for this position
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