Team Leader - Player Support @PTW
Customer Service
Salary
Remote Location
🇺🇸 USA Only
Job Type Full-time
Posted 1wk ago
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[Hiring] Team Leader - Player Support @PTW

Nov 21, 2024 - PTW is hiring a remote Team Leader - Player Support. 💸 Salary: competitive salary. 📍Location: USA.

Position: Team Lead

Department: Player Support

Location: Remote, candidates in the CST or EST zone are preferred

 

The individual will be a dynamic and highly motivated manager who can cultivate and build relationships easily. Your role will be fully accountable for ensuring all company principles and procedures are adhered to, including managing all operational aspects and personal development of your agents.

 

The ideal candidate will be engaging, personable, enthusiastic and results-orientated with an eye for detail, who is committed to delivering excellent customer service through the development of their team

 

You will work with our existing Team Leaders across the wider CX Community, including Account Managers to develop, support and ultimately grow your campaign.

 

What you’ll be doing

Responsible for the delivery of your assigned departments SLAs, ensuring that all compliance, commercial and efficiency targets are met or exceeded.

  • Managing agent and team performance versus KPI’s/targets.
  • Providing guidance and coaching feedback and development plans for your team.
  • Responsible for the full people management cycle of your team.
  • Responsible for working proactively and constructively with other company stakeholders to establish and maintain department compliance, performance, policies and procedures whilst shaping a 'can do' culture.
  • A key part of your role will be to carry out analysis of the campaign in liaison and

conjunction with other Team Leaders, identifying key areas for development and gathering intelligence.

 

 

 

 

Requirements

  • What we’re looking for
  • Previous Supervisory/Team Leader/Manager experience preferably within an outsourced or contact centre environment.
  • Proven track record of exceeding targets through building strong client relationships.
  • Excellent presentation, verbal, written, communication and interpersonal skills.
  • Must be self-motivated with the ability to forecast campaign opportunities.
  • Confidence, enthusiasm and energy
  • Well organised and with an attention to detail
  • Be a fantastic advocate for our brand

Benefits

Competitive Salary

Medical, Dental, Vision, 401k with matching

 

Who we are 

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.  

 

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com



About the company

 

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

About The Company
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
🙈  Does this job need an edit?
Team Leader - Player Support @PTW
Customer Service
Salary
Remote Location
🇺🇸 USA Only
Job Type Full-time
Posted 1wk ago
🙈  Does this job need an edit?
Apply for this position Unlock 33,643 Remote Jobs
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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