Salary
-
|
Remote
Location
Australia
|
Job Type
Full-time
|
Posted
2mths ago
|
Aug 13, 2024 - Veracross is hiring a remote Support Specialist - Accounting & Payments. đLocation: Australia.
Company OverviewÂ
Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.Â
We are a growing, values-led community of 350 employees in the US, UK, and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And weâre succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries.Â
Veracross is five product brands in one global tech company:Â
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Role Summary Â
As a member of the Veracross Technical Support Team (TST), the Associate Support Specialist â Accounting & Payments serves as the first level of customer support, providing well-informed and timely responses for both end-users (payers) and core users (school administrators) of the VC Pay Tuition Management and Accounting products within the Veracross platform. Associate Specialists support the daily operations of partner schoolsâ business offices, applying their knowledge of the Accounting and VC Pay products to support core users in resolving issues pertaining to configuration and utilization of the product. Additionally, Associate Specialists support end-users (payers utilizing VC Pay services) with troubleshooting and resolving common issues related to payments. This position requires excellent communication skills (verbal and written), a commitment to service and quality (including patience and empathy while interacting with customers), and analytical and general problem-solving skills. The Associate Support Specialist â Accounting & Payments reports directly to the TST Payments Team Lead.Â
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Job ResponsibilitiesÂ
Requirements
Benefits
We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.
Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.
We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And weâre succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries.
Veracross is five product brands in one global tech company
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Be aware of the location restriction for this remote position: Australia | |
âź | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ď¸
Salary
-
|
Remote
Location
Australia
|
Job Type
Full-time
|
Posted
2mths ago
|
Be aware of the location restriction for this remote position: Australia | |
âź | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ď¸
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