Salary
$40k-60k
|
Remote
Location
|
Job Type
Full-time
|
Posted
3wks ago
|
Jan 30, 2025 - Better Reports is hiring a remote Data-savvy Customer Support Representative. 💸 Salary: $40k-60k. 📍Location: Northern America, South America.
Better Reports is a fully remote company that values flexibility, allowing our team to work on schedules that maximize productivity.
We are looking for a data-savvy Customer Support Agent based in the Americas to deliver exceptional support for our rapidly growing SaaS platform. We operate with few meetings and emphasize hard work, clear communication, and reliability to keep our team efficient and effective. If you enjoy problem-solving, working with data, and helping customers get the most out of their reporting tools, we’d love to hear from you!
About Better Reports
Better Reports was founded in 2017.
We are a small team of highly effective individuals working across three continents.
Our product is a data analysis & reporting SaaS app, trusted by over 4,500 businesses.
We are on a mission to provide the best tool for analyzing data from popular apps and APIs.
Our app is currently available on Shopify, Stripe, and QuickBooks, and we are working hard to expand to other platforms.
You can find out more about us here - https://www.betterreports.com and the current app for Shopify here: https://apps.shopify.com/betterreports
About the Role
Job Type: Full-time, Remote
This is primarily a customer support role with opportunities for growth as the company expands.
Responsibilities
Occasionally, you may also:
Required Skills
We value highly effective individuals who are passionate about their work and possess the following skills:
You'll spend most of your time reading and replying to customer emails. You must be able to read a customer’s email and understand what they are asking, not simply what they are saying.
Excellent written English, with clear, concise, and grammatically correct communication. This is crucial for customer replies, product documentation, and internal communication.
Tenacity in tackling new and unique report requests, considering various solutions to find the optimal one.
Familiarity with accounting principles, such as understanding profit and loss statements, balance sheets, and other key financial metrics. Experience with QuickBooks or supporting customers in similar platforms is a significant advantage.
Comfort and interest in working with data and financial reports. While deep technical knowledge isn’t required, an understanding of tools like Excel or SQL is a plus.
Preferred Skills
Working Remotely
What You Can Expect From Us
We are looking forward to hearing from you!
Better Reports is a powerful data analysis and reporting SaaS platform designed to help businesses unlock insights from their data. Trusted by over 4,500 businesses, we provide advanced, customizable reporting solutions for Shopify, Stripe, and Quickbooks, with plans to expand to more platforms.
Founded in 2017, Better Reports operates as a remote-first company with a highly effective team working around the world. Our mission is to empower businesses with real-time, in-depth reporting by integrating seamlessly with popular apps and APIs. With an intuitive interface and robust customization capabilities, Better Reports allows users to create tailored reports, automate workflows, and make data-driven decisions with confidence.
Whether it's tracking sales performance, financial trends, or operational metrics, Better Reports gives businesses the clarity they need to scale and optimize their operations.
Read more →👋 | Please mention that you come from Remotive when applying for this job. |
|
Be aware of the location restriction for this remote position: Northern America, South America |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Salary
$40k-60k
|
Remote
Location
|
Job Type
Full-time
|
Posted
3wks ago
|
👋 | Please mention that you come from Remotive when applying for this job. |
|
Be aware of the location restriction for this remote position: Northern America, South America |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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