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Customer Service
Solutions Consultant
@Elliptic
Customer Service
|
Salary
|
Remote
Location
🇺🇸
USA Only
|
|
Job Type
Full-time
|
Posted
1mth ago
|
🙈 Does this job need an edit?
[Hiring] Solutions Consultant @Elliptic
Jul 16, 2024 - Elliptic is hiring a remote Solutions Consultant. 💸 Salary: competitive salary with benefits. 📍Location: USA.
Our Solutions Consultant will work closely with our Sales Managers & Account Managers to execute on the account strategy of our Enterprise customers to help us give them the best experience, minimise churn, meet our revenue goals and upsell targets.
You’ll create customised presentations, demos, proof of concepts, trials, respond to bids, and lead onboarding journeys. You’ll play a pivotal role in helping us articulate our value, find gaps our competitors cannot service, and be the customer’s champion by working with internal cross-functional stakeholders.
Ideally, you’ll be a strong technical generalist, able to think strategically about the business needs of Elliptic’s customers and build effective relationships internally & externally, You’ll make a big impact by identifying opportunities for Elliptic to solve complex business challenges and drive growth.
Ideally, you’ll be a strong technical generalist, able to think strategically about the business needs of Elliptic’s customers and build effective relationships internally & externally, You’ll make a big impact by identifying opportunities for Elliptic to solve complex business challenges and drive growth.
Key Responsibilities
- Acting as a product and use case expert - applying a deep understanding of the challenges Elliptic’s customers face in identifying, preventing and investigating criminal activity in digital assets to map Elliptic’s solutions to those challenges
- Driving the discovery process, helping to uncover customers’ current pains and needs and partner with Account Execs to shape an offering that meets their needs and exceeds their expectations
- Partnering with Account Executives to drive complex, multi-stakeholder deal cycles across different customer segments to solve diverse mission-critical business problems
- Working with the Research team to translate analytical data and findings to sales friendly talk tracks to be used by marketing and sales
- Working with our Global Policy Group to identify relevant local regulatory requirements for our target prospects
- Analysing and understanding thematic prospect and customer feedback to partner with the product and engineering teams to provide a feedback loop on new product development opportunities
- Creating and sharing best practices for product demos with the wider commercial teams
- Creatively identifying and solving integration challenges
- Designing and executing implementation plans for Enterprise customers based on their individual and specific compliance and technical objectives
- Maintaining an understanding of our API documentation and capabilities to resolve customer queries and to manage prospect conversations.
Skills, Knowledge and Expertise
- Relevant professional experience in the B2B SaaS space or a complex technical market
- Experience working with/demoing complex technical products.
Bonus points for:
- Experience working with compliance solutions or possess relevant knowledge/certification in compliance
- Experience working with and/or a demonstrable interest in crypto & blockchain
- Demonstrated knowledge of API and backend systems design
- Having worked in a startup and/or scaleup environment.
Benefits
- Competitive salary
- Share Options
- Holiday - 25 days
- Private Health Insurance
- 401k
- Collaborative, flexible and friendly environment: We understand that flexibility is the key to maintaining a healthy work-life balance, especially at the moment. We’re working remotely right now and are carefully considering our strategy for remote working in the longer term
- Social events, which include monthly team lunch on us, quarterly full day events and an annual company 3-day event
- Personal training budget & LinkedIn Learning subscription.
About The Company
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| 🇺🇸 | Be aware of the location restriction for this remote position: USA Only |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
🙈 Does this job need an edit?
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
|
Remote
Location
🇺🇸
USA Only
|
|
Job Type
Full-time
|
Posted
1mth ago
|
🙈 Does this job need an edit?
| 🇺🇸 | Be aware of the location restriction for this remote position: USA Only |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
