Salary
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Remote
Location
UK
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Job Type
Full-time
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Posted
3d ago
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Oct 19, 2024 - Grantify is hiring a remote Head of Service Delivery. 💸 Salary: competitive salary disclosed early in the process. 📍Location: UK.
We are looking for a results-driven Head of Service Delivery to join our management team and take ownership of the overall service delivery strategy at Grantify. This role is crucial in ensuring we provide our clients with the best experience and service quality while driving continuous improvements across our operations.
We’re proud to say we believe we have a world-class service approach. As a result of our grant application support and expertise, more businesses win vital grant funding in the UK and the US year after year. With a strong track record and consistently excellent TrustPilot reviews, combined with being in the UK’s top 100 fastest-growing companies for 2024 (number 46 this year), our team is one of the best in the industry at delivering value to clients.
But we’re hungry. We want to serve an ever-increasing number of clients while maintaining the same top-tier service level. Our ambition is to become the global platform for innovators, driving impact on a global scale. We believe this mission is achievable since we have grown 100% yearly to date.
We need someone who can run a multifaceted, technically deep Customer Success function. Someone who will learn and understand enough of what we do to be deeply knowledgeable but who knows how to deliver something like this at large scales as we grow. Someone who knows why what we do for our clients is awesome and knows how to create structures, processes and systems that enable us to continue doing it for too many more people than we do today.
We need someone who has seen growth in a similar business before. Someone who feels excited by our future journey and has been involved in a few failures and a couple of successes, which means they have an idea of what we need.
You don’t need to have been the number 1 lead in a function like this, but you will have been close enough to the person that was to have seen the journey in detail, and more importantly, you’ll be hungry to take the helm and grow a truly formidable world-class function. One that serves thousands of clients annually across multiple geographies in a way that really is a positive force for good in the world.
Reporting to the COO and acting as a key member of the global leadership team, you will be responsible for overseeing all aspects of Service Delivery for our Grants service in the UK and the US.
You will head up the Service Delivery management team, line managing our Principal Funding Consultant, Principal Platform Consultant, Service Delivery Lead, Resource Planning Lead, and Grant-Winning Expert.
You will lead this team in their efforts to deliver high-quality service levels to ever-increasing clients globally and be the key owner, driver and champion of our cross-functional pods operating structures.
💸 Competitive Compensation: A competitive salary that will be disclosed with you at the very first stage of our process.
🌞 Generous Leave Allowance: 25 days annual leave + bank holidays.
🩺 Health and Wellbeing: Private medical insurance for your well-being.
💻 Work from Home Support: £1500 setup budget for a comfortable and efficient workspace.
🎉 Social Connectivity: Quarterly socials for camaraderie and shared experiences. We run a company-wide social. Last year we all went to Barcelona 😎 This year, it was Rome! 🍕
🤱 Enhanced Parental Leave: Support during significant life moments.
We are a dynamic generative AI start-up that has rapidly grown from a 2-person founding team to a vibrant workforce of over 100, with a strategic expansion into the US market. On average, over the past three years, Grantify has doubled in size annually, earning recognition as the 46th fastest-growing company in the UK for 2024.
Our unique AI grant writing platform has successfully raised over $150 million for start-ups, helping businesses across various industries secure substantial government funding, reaching up to seven figures. We simplify the complex landscape of government grants and funding opportunities, enabling technology enterprises to access funds eight times faster than the industry average. We are proud of our 4.8 rating on TrustPilot, reflecting our commitment to exceptional service and results.
Looking ahead, we have ambitious plans to raise $1 billion in funding and become the number one funding launchpad globally. Join us on this exciting journey and be a part of our innovative team shaping the future of funding opportunities.
At Grantify, we believe in fostering an inclusive environment where diversity is celebrated. We encourage applications from people of all backgrounds and are committed to building a team that reflects a variety of perspectives and skills.
Ready to make an impact? Apply today and help us shape the future of funding opportunities!
Be aware of the location restriction for this remote position: UK | |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
Salary
|
Remote
Location
UK
|
Job Type
Full-time
|
Posted
3d ago
|
Be aware of the location restriction for this remote position: UK | |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
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