Director Enterprise Customer Success @Contentsquare
Customer Service
Salary -
Remote Location
🇺🇸 USA Only
Job Type Full-time
Posted 2mths ago
🙈  Does this job need an edit?

[Hiring] Director Enterprise Customer Success @Contentsquare

Aug 01, 2024 - Contentsquare is hiring a remote Director Enterprise Customer Success. 📍Location: USA.

As the Director of Customer Success in the Midwest Region, you'll foster strong relationships with key clients, guiding them from launch through ongoing support. You'll lead a team of CSMs to enhance customer satisfaction, drive retention, and achieve revenue growth.


Responsibilities:
  • Lead & Manage: Team of Enterprise CSMs in North America, dozens of Contentsquare’s largest Enterprise customers in one of our largest regions
  • Talent Development: Recruit, inspire, and retain top talent; coach CSMs and help them build their toolkit for optimal performance.
  • Metrics & Goals: Own gross retention, expansion metrics, and key performance indicators.
  • Customer Success: Ensure high NPS, product adoption, use case alignment
  • Thought Leadership: Become an expert in digital experience analytics & change management
  • Continuous Improvement: Work with Sales, Product, Support, and other teams to drive customer value and process improvements.
  • Strategic Relationships: Develop executive relationships, support business reviews & value alignment.


  • Skills & Experience:
  • Experience: 10+ years in a consultative customer-facing role in software or consulting; 5+ years in first-line management.
  • Proven Success: Demonstrated results in coaching, adoption growth, and customer satisfaction.
  • Technical Knowledge: Understanding of analytics, front-end web & mobile technologies, and common go-to-market frameworks.
  • Operational Skills: Strong analytical, process-oriented mindset with data-based decision-making.
  • Domain Expertise: Knowledge in SaaS, Financial Services, or Ecommerce.


  • How You & Your Team Will Be Measured:
  • Team Engagement
  • Gross Retention
  • Expansion
  • Product Adoption
  • Before You Apply
    🇺🇸 Be aware of the location restriction for this remote position: USA Only
    Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
    🙈  Does this job need an edit?
    Director Enterprise Customer Success @Contentsquare
    Customer Service
    Salary -
    Remote Location
    🇺🇸 USA Only
    Job Type Full-time
    Posted 2mths ago
    🙈  Does this job need an edit?
    Apply for this position Unlock 33,440 Remote Jobs
    🇺🇸 Be aware of the location restriction for this remote position: USA Only
    Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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