[Hiring] Customer Success Specialist – Microsoft @SilverSky

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We’ve amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we think adding a Customer Success Specialist – Microsoft Licensing will up our cyber game.

The CS Microsoft Licensing Executive will play a pivotal role in managing and advising on all aspects of Microsoft licensing for our customers. This includes ensuring compliance, cost optimization, and alignment with the latest Microsoft licensing programs. You will collaborate closely with our sales and customer success teams to deliver value-driven licensing strategies that enhance customer satisfaction and retention. 

What you’ll be doing.

Microsoft Licensing Expertise

• Provide in-depth guidance on Microsoft licensing models, agreements, and programs, including enterprise agreements, cloud subscriptions (e.g., Microsoft 365, Azure), and volume licensing.
  
• Educate clients on licensing best practices and help them navigate complex licensing structures.
  
• Stay up-to-date on Microsoft licensing changes and proactively communicate their implications to clients and internal stakeholders.
  

Customer Advisory and Support

• Act as a trusted advisor to clients, helping them optimize their licensing investments and ensuring compliance.
• Conduct regular licensing reviews to identify opportunities for cost savings and value maximization.
• Assist in resolving licensing-related issues, including audits and renewals.
• Conduct regular check-ins and Service Reviews to strengthen customer relationships, drive continuous improvement and demonstrate ROI and value to reduce churn and foster retention. 
  

Internal Collaboration and Enablement

• Partner with sales and customer success teams to identify customer needs and deliver tailored licensing solutions.
• Provide training and resources to internal teams on Microsoft licensing topics to enhance their ability to support clients.
  

Reporting and Analytics

• Analyze licensing usage data to provide actionable insights to clients and internal stakeholders.
• Prepare detailed reports and presentations to support client decision-making and strategy development.
  

What does it take to succeed in this role? 

To perform this job successfully, the ideal candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the tools, systems and knowledge requirements based on our existing environment:

• Extensive knowledge of Microsoft licensing programs, including enterprise agreements, Microsoft 365, Azure, and volume licensing.
  
• Proven experience in a licensing, customer success, or sales support role, ideally within a SaaS or technology environment.
  
• Strong analytical and problem-solving skills with the ability to interpret complex licensing data.
  
• Excellent communication and interpersonal skills, with a talent for explaining technical concepts to non-technical audiences.
  
• Proficiency in tools like Microsoft Excel, CRM platforms, and licensing management software.
  
• Ability to manage multiple clients and projects in a fast-paced environment.
  
• Microsoft Certified: Fundamentals or higher (e.g., Azure, Microsoft 365).
• Experience in the cybersecurity industry or with SaaS solutions.
• Familiarity with licensing for hybrid or multi-cloud environments.
  
• Exceptional communication, organizational and time management skills.
  
• Analytical mindset with problem-solving abilities.
  
• Customer-centric attitude with a focus on delivering value.
  
• Ability to work independently and collaboratively in a fast-paced environment
  

In addition to your technical expertise, we expect respect, opinions, and thoughtful input. 

What We Offer 

• Competitive salary and benefits package, including Bupa Health Insurance
• Remote / Flexible working
• Collaborative and supportive team environment
  

How we work.

Our 3 values define how we operate internally as well as externally:

• Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services.
• Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way.
• Vigilance – We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can innovate, improve, fix, transform and revolutionize, which ensures the protection, safety and success of everyone at SilverSky.  

Individuals who can act intelligently and confidently without an ego will thrive.
 
If this opportunity sounds interesting and you are passionate about redefining how the world thinks about cyber security, we want to hear from you. Apply now if you are interested in learning more about how we can change the rules of engagement, together.
 
About SilverSky
We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It’s the human enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy. Follow us on X and LinkedIn to learn more.