Customer Success Outreach Associate @Lwolf

Customer Service

Salary -	Remote Location 🇺🇸 USA Only
Job Type Full-time	Posted 3d ago

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[Hiring] Customer Success Outreach Associate @Lwolf

Nov 10, 2024 - Lwolf is hiring a remote Customer Success Outreach Associate. 📍Location: USA.

As a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize their experience.

Key Responsibilities:

Initiate proactive outreach to customers via email, phone calls, and other communication channels.

Build rapport with customers to understand their requirements and challenges.

Provide product or service demonstrations and answer inquiries effectively.

Negotiate migration and upgrade contract and transition customer to implementation team

Identify and address customer concerns or issues promptly.

Collaborate with internal teams to resolve customer queries or escalate issues when necessary.

Ensure timely and satisfactory resolution of customer problems.

Work closely with sales and marketing teams to identify opportunities for upselling or cross-selling based on customer requirements.

Contribute to the development of customer success strategies and initiatives.

Requirements:

Bachelor’s degree in business administration, marketing, communications, or related field.

Strong communication skills, both verbal and written.

Previous negotiation and objection handling experience

Excellent interpersonal skills with the ability to build relationships and trust with customers.

Problem-solving abilities and a proactive approach to customer issues.

Ability to work collaboratively in a team environment.

Familiarity with customer relationship management (CRM) software is a plus.

Prior experience in customer service, sales, or a related field is advantageous but not required.

About The Company

Lwolf

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🇺🇸	Be aware of the location restriction for this remote position: USA Only
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Back to Remote jobs > Customer Service

Customer Success Outreach Associate @Lwolf

Customer Service

Salary -	Remote Location 🇺🇸 USA Only
Job Type Full-time	Posted 3d ago

🙈 Does this job need an edit?

Apply for this position Unlock 33,428 Remote Jobs

️

🇺🇸	Be aware of the location restriction for this remote position: USA Only
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Apply for this position Unlock 33,428 Remote Jobs