[Hiring] Customer Success Manager @Turnitin, LLC

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

ProctorExam works with colleges, universities and certification providers to offer a secure web-based infrastructure for remote exams. We allow candidates greater access to education and institutions with more flexible, scalable and cost-effective ways to conduct authentic assessments digitally.

As a Customer Success Manager you are responsible for a defined book of business, with the objective of ensuring that your customers obtain maximum value from their ProctorExam products and services; therefore ensuring the growth of your portfolio. You will proactively prioritise and strategize your accounts establishing yourself as a trusted advisor. 

• Developing a solid and trusting relationship between our B2B clients and ProctorExam.
• Actively looking for up and cross sell opportunities in the current book of business.
• Managing communications between clients and internal teams, and serve as the link of communication, single point of contact. 
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
• Working with all ProctorExam stakeholders to ensure meeting all client needs and deliverables according to proposed timelines and to the highest quality standards.
• Negotiating contracts with the client and establishing a timeline of performance.
• Expanding relationships.
• Resolving any issues and problems faced by the client and deal with complaints to maintain trust.
• Anticipating key account changes and improvements, identifying proactively opportunities to improve clients’ relationships and increase account value.
• Analyzing client data to provide customer relationship management.
• Fluency in English, secondary European language(s) preferred.

• Must have a positive attitude, be a team player and an active ‘doer’.
• Good listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Must be able to travel for client meetings, events and roadshows when necessary.
• Highly self-motivated team player with the proven ability to work independently.
• 2+ years experience in a quota-driven, outbound sales role from a SaaS or Education market.
• Strong lead generation and prospecting experience.
• Knowledge of LinkedIn and Hubspot and or Salesforce CRM a plus.
• Degree educated preferred.
• Fluency in English, secondary european language(s) preferred. 

Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*
• * varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.