Customer Success Manager

Who are WE?

Live Furnish is a core 3D graphics technology platform that helps business users curate beautiful content in 3D with no prior engineering or 3D design background. The live furnish platform is built on cutting edge real time 3D graphics technology along with cloud based rendering technology all wrapped into an easy to use interface.

Think of us like Canva for 3D

-Save 70% on costs creating 3D photorealistic product shots

-Save 80% on shoots and production time

-Get massive lift on conversion rates from 55% - to over 500%

-Sell pre-orders from prototypes before manufacturing

-empowers users to produce high quality content like images, videos, interactive web and augmented reality experiences in minutes

Trusted by over 120+ leading manufacturers and retailers.

We have raised a total of $7.5+ M in Seed Plus funding round. Our latest funding was raised on Dec 9, 2021. We are backed by the TOP Investors in the United States - Venture South, Launch, CEAS Investments, Mercato Partners, Parkwest LLC.

Headquarters

Winston-Salem, North Carolina

Learn more, log onto our website

www.livefurnish.com

Designation: Customer Success Manager

Job Location: Canada (Remote)

Salary: 60,000 CAD

Job Type: Full-Time

Start Date: ASAP

*Sponsorship is not available

 

Job Summary:

As a leader in the company, you will be responsible for executing a vision and strategic plan for the customer success department with a focus on driving product adoption and growth through gross renewals and net retention improvements. An ideal candidate will have a track record of scaling teams and driving customer experience strategy while creating opportunities for upselling, referrals, and client engagement. To be successful in this role, you should have at least four years of client services experience that include leading and growing a team through establishing process, procedure, and KPIs. This is an excellent opportunity to join a successful company with a start-up vibe that has cutting-edge technology offerings and endless growth opportunities for hard-working and ambitious individuals.

What do we expect you to do?

• Lead a growing, global customer service team
• Adopt systems and procedures to ensure continuous improvement
• Define and track performance metrics for customer success
• Create internal systems and procedures to manage growth
• Build and maintain strong, long-lasting client relationships
• Contact clients on a regular basis to review business needs
• Renew existing subscriptions
• Identify opportunities to increase customer profitability
• Work with sales team to deliver maximum customer retention and revenue
• Upsell services to existing clients
• Prepare reports on account status

Requirements

• 4+ years of client services experience required
• 2+ years of home furnishings or interior design industry experience required
• 2+ years of management experience required
• Hubspot certification is required
• Experience growing and scaling a customer success team required
• Experience building new operational processes required
• Experience driving customer experience strategy development required

Benefits

• Build products from scratch and be part of decision making with the TOP authorities
• Freedom to explore and implement your own ideas
• Our company culture is our top priority
• Our hardworking team loves making a significant positive impact on our customers andhaving fun while doing it
• Our core values include taking ownership “own it”, keep growing, learning and evolving,work-life balance, and always helping and elevating others.
• Family Culture
• Learning & Growth Opportunities