[Hiring] Customer Success @Obviously AI

Data Science problems are everywhere, but the talent is not. At Obviously AI, our vision is to turn every company into an AI company. We do this by providing businesses with access to world class, on-demand data science talent that helps them solve real business problems. On the back end, we empower data scientists with a set of internal groundbreaking tools to help them deliver results in minutes, not months.

We’re a small, scrappy group of people with a strong bent toward failing fast, bias for action and attention to detail. We’re focused on doing the best work of our lives and believe in having a healthy separation of work and play. We keep working hours flexible and are building a hybrid team with most of us located in San Francisco, USA and Bangalore, India.

Obviously AI is backed by some of the top venture capital firms in the US, and you’ll be on the ground floor of a fast-growing company with a big mission.

About You

As a customer success manager at Obviously AI, you will be on the ground floor of an incredible opportunity to pair your creativity and empathy for the users into a meaningful experience for them. You will also need to use your analytical skills to better understand and rank the health of customers as you interact with them.

Our ideal candidate for this role is someone who loves talking to customers, has a good technical understanding of AI, and has a proven track record in customer success, consulting or sales engineering roles. You are also someone who really wants to get your hands dirty in a small, scrappy team. You should be excited about the idea of solving different challenges everyday, specially ones where you have to communicate a complex product in a simple way to end users.

You'll report directly to the founders, you'll be a key proponent of Obviously AI’s early success and have the equity (aka. "skin in the game") to make it worthwhile.

Here are some other qualities we’re looking for in a perfect hire:

• You are not afraid of failure.
• You can think out of the box and try new things that have never been done before.
• You are a clear and creative thinker with excellent written and verbal communication skills.
• You can creatively articulate complicated concepts in layman terms.
• You are empathetic towards customers and their needs.
• You have the analytical skills to build a support strategy, leading customers to success.
• You love machine learning and data science, and are always up to speed with the latest developments in the space.
• You possess the personality to easily connect and become familiar with new people.
• You work collaboratively but autonomously: asking for what you need, but not expecting micromanagement.
• You like processes and want to help build it, but you're also OK with the "organized chaos" of a small team.
• You're excited to build a career at an energetic startup, with an eagerness to learn and develop your skill set across a wide range of activities.
• You're comfortable communicating new ideas and experimenting without fear of failure.
• You're able to pick up new skills quickly, and adapt well to feedback on your work.

Responsibilities

• Manage the customer lifecycle post-sales, ensuring that every client gets the most support they need to succeed, right away.
• Offer technical assistance to customers by explaining complex Machine Learning concepts in a simple manner.
• Help customers with questions or concerns regarding Obviously AI’s software, troubleshooting any issues that may arise or often explaining to them a plan of action that technical data scientists may find hard to communicate.
• Build and maintain strong relationships with our diverse clientele, providing them with regular updates, and acting as their advocate within the company.
• Conduct product demonstrations and trainings to clients, ensuring they understand how to best utilize our tool to meet their business objectives.
• Collaborate closely with our sales and engineering teams to provide feedback, and identify areas where we can improve our product and services based on customer interactions.

Requirements

• Bachelor’s degree in Entrepreneurship, Business, or a related field.
• 3-5 years of experience in customer success, consulting or sales engineering roles; with a proven track record of driving measurable results.
• Strong experience with customer support tools such as Intercom, Zendesk, etc.
• Experience working with teammates across different time zones.
• Strong written and verbal communication skills in English - knowing when to be concise and clear and knowing when to expand an elaborate.
• Experience and deep understanding of Machine Learning and AI technologies.
• Ability to easily explain complex technology and ideas in simple layman language (Important)
• Ability to think spontaneously on the spot.

• An autonomous, independent, and collaborative work ethic and style.

Bonus

• Experience working with small (Series A to Series C) startups.
• Experience working on a data science or AI product.
• Experience working on a self-serve, product-led SaaS product

Benefits

• Health Care Plan
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work Equipment
• Stock Option Plan
• Training & Development