[Hiring] Customer Solutions Manager @Iceye

• Customer Solutions Manager
• Europe Based (Remote, with travel as required)
• Permanent
  
  We are seeking a Customer Solutions Manager to join ICEYE’s global Solutions organization, to focus on supporting our Solutions team in Europe. The Solutions team’s mission is to deliver unique insights and solutions to Insurance and Government customers utilizing the data produced by our proprietary constellation of radar enabled satellites and other sensors.
  
  Our initial area of focus is natural catastrophe use cases as they relate to both the re-/insurance industry and the government sector. As a Customer Solutions Manager in the Solutions organization, you will collaborate closely with ICEYE’s Solutions product development and delivery teams and Sales / Strategic Account Managers to work with customers on the assessment, definition, planning and implementation of highly innovative ICEYE Insurance solutions.
  
  This role can be based in any European country, with travel as required.
  
  Responsibilities:
  
  
• Lead the on-boarding process for new clients and facilitate an effective and successful implementation and usage of ICEYEs products and solutions, including:
• Understanding the customer's needs and expectations and providing effective ICEYE solutions that meet their requirements and address existing challenges,
• Assessment of fit/ business benefit in the customer context and developing together with the customer an approach to achieve quantifiable value add (e.g., ROI) from ICEYE’s products and solutions,
• Joint customer / ICEYE solution implementation planning & management,
• Develop and nurture relationships with key stakeholders throughout the whole customer lifecycle, including:
• Providing customers with guidance on the use of ICEYE’s products and solutions and proactively assisting them in resolving any challenges that may arise,
• Monitoring customer satisfaction levels and tracking key performance indicators (KPIs) to ensure that customer expectations are being met.
• Developing and implementing strategies to enhance customer satisfaction and loyalty.
• Closely collaborate with sales & account managers to support client contract renewals and identify opportunities for up- and cross-selling.
• Gather and analyze customer feedback and identify areas for improvement in ICEYE’s products and solutions; closely collaborate with the product and development teams to drive product improvements and ensure customer’s needs are met.
• Obtain and maintain an in-depth understanding of ICEYE’s NatCat products to effectively address client needs and requests, and offer strategic guidance on product utilization.
• Keep up to date on industry trends and best practices and proactively recommend improvements to ICEYE’s customer success approach and processes.

Requirements

• 5+ years of experience in a customer-facing role such as customer solutions/success, consultancy and/or project management.
• 3+ years of experience in the insurance and/or reinsurance sector and/or broking, preferably with exposure to high-tech solutions.
• Comprehensive expertise in scaling solutions in the re-/insurance industry (from an operational and transformational perspective) - e.g., as part of business change projects.
• Knowledge of industry trends and best practices, with the ability to recommend improvements to existing processes.
• Passionate about the potential to drive innovation and transformation using unique new sources of data - including satellite based Earth Observation data.
• Strong problem-solving skills, with the ability to identify issues and develop effective solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Self-motivated, proactive work style, with a challenger mindset.
• Energized by a “test and learn”, highly dynamic environment.

Benefits

• A job that matters in a dynamic New Space environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• A yearly benefit budget to spend as you wish (i.e. on Bupa, Auntie, language learning, coaching, Reward Gateway)
• Time for self-development, research, training, conferences, or certification schemes
• Inspiring and collaborating offices
  
  Diversity& inclusion are core values at ICEYE. We are passionate about building and sustaining inclusive and equitable working and learning environments for all staff. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world, identify challenges, and discover, design, and deliver solutions.
  
  Is this the role for you? Apply now to start your journey with ICEYE.
  
  We are making the impossible possible together.
  
  Contact
  Jonathan Glibbery