Customer Service Representative @Wordwall
Customer Service
Salary
Remote Location
remote in Philippines Philippines
Job Type Full-time
Posted 2mths ago
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[Hiring] Customer Service Representative @Wordwall

Oct 02, 2024 - Wordwall is hiring a remote Customer Service Representative. 💸 Salary: php 28,000 / month. 📍Location: Philippines.

Wordwall's mission is to simplify the lives of teachers by providing an easy-to-use platform for creating interactive games and worksheets. We automate the resource design process, allowing educators to focus on delivering engaging content to their students effortlessly. With over 30 interactive templates, Wordwall facilitates dynamic and tailored learning experiences. We are originally a UK-based company, but we have colleagues all across the world and work fully remotely.

Your key responsibilities:

  • Assist customers in navigating the Wordwall website by responding promptly to customer inquiries and provide technical support through email
  • Effectively address billing and invoicing inquiries
  • Record and communicate customer feedback to drive continuous product improvement
  • Coordinate and deliver an individual project; recently we’ve had help centre maintenance, teacher training, school licence renewals and product testing.

Requirements

  • Passion for delivering exceptional customer service and problem-solving
  • Minimum of 3 years’ experience as an international-facing customer service agent
  • College/university degree
  • Excellent written and spoken English (C1/C2 level)
  • Proven ability to work independently in a remote role
  • Strong attention to detail and organization
  • Proficient in IT office skills with the ability to troubleshoot simple IT problems
  • Reliable internet connection and a suitable home office environment
  • Willingness to work in shifting schedules, including some unsocial hours

Also desirable:

  • Supervisory or team leader experience in a customer service environment
  • Teaching experience
  • Has work experience in languages outside your native tongue

Benefits

  • PHP 28,000 / month
  • 30 days paid time off per year
  • Fully remote role



About the company

Our mission is to make creating teaching resources easier than searching for one. Wordwall.net makes it easy for teachers to make interactive games and printed materials for their students. Teachers simply enter the content they want and we automate the rest.

We are a small company with big ambitions. Our user base is growing rapidly with low churn and we’re already in profit. We’ve got a product that works and we’re building for the long-term. We want people who want to stick around and grow with us. Join us and help make learning more fun!

About The Company
Before You Apply
remote Be aware of the location restriction for this remote position: Philippines
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
🙈  Does this job need an edit?
Customer Service Representative @Wordwall
Customer Service
Salary
Remote Location
remote in Philippines Philippines
Job Type Full-time
Posted 2mths ago
🙈  Does this job need an edit?
Apply for this position Unlock 33,853 Remote Jobs
remote Be aware of the location restriction for this remote position: Philippines
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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