[Hiring] Technical Writer/Editor Senior @Aptive

Role Description

The Technical Writer/Editor, Senior develops and maintains the documentation that supports the program's informatics work across VHA. This includes:

• Standard operating procedures
• User and support guides
• Training and upskilling materials
• Workflow documentation
• Knowledge base content
• Briefing materials
• Reports and deliverables submitted to the government

The role sits inside a SAFe Agile delivery environment supporting the Oracle Health Federal electronic health record. Documentation is produced and revised on a release and Planning Interval cadence, alongside informaticists, program analysts, and clinical subject matter experts. Source material arrives in raw form, and this person is expected to gather it, structure it, and turn it into clear, accurate, audience-appropriate content without extensive rework by the technical staff who supplied it.

Qualifications

• Bachelor's degree (BA/BS)
• Eight (8) years of professional technical writing and editing experience
• Strong experience with computer-based systems and technical documentation
• Demonstrated understanding of medical and healthcare industry terminology
• Demonstrated ability to produce user manuals, training materials, installation guides, proposals, and reports from technical source material
• Experience editing functional descriptions, system specifications, and formal customer deliverables
• Ability to obtain and maintain the required VA background investigation

Requirements

• Experience supporting VA, VHA, DoD, or other federal health programs
• Documentation experience on an electronic health record implementation, deployment, or optimization effort
• Experience working in a SAFe or other Agile delivery environment, including writing to a sprint or release cadence
• Experience producing government contract deliverables and working to a Performance Work Statement or deliverable schedule
• Proficiency with Microsoft 365, SharePoint, Microsoft Teams, Visio, and Agile tracking tools such as Jira or Azure DevOps
• Experience developing or maintaining style guides, templates, and documentation standards for a large program

Core Competencies

• Clear, concise writing for mixed technical and non-technical audiences
• Strong editorial judgment and attention to detail
• Ability to elicit information from busy subject matter experts and drive documents to completion
• Organization and follow-through across multiple concurrent deliverables and deadlines
• Comfort working independently in a distributed, fast-moving program environment