[Hiring] Technical Writer @Nemetschek SE2

Role Description

The Technical Writer III will help establish and grow SiteDocs’ customer-facing documentation program and public self-service Help Center. Working with documentation leadership and SiteDocs stakeholders, this individual contributor will create clear, accurate product documentation while helping shape the content structure, standards, workflows, and priorities needed for a scalable documentation function.

• Combine hands-on writing with program development.
• Independently investigate product workflows, identify documentation gaps, recommend practical solutions, and move work forward when requirements or processes are still developing.
• Partner with product, engineering, support, and other subject-matter experts to support customer self-service and ongoing product releases.
• Own documentation for one or more product domains, including planning, writing, and maintaining complex workflows, advanced feature content, and troubleshooting guides.
• Collaborate with product managers, engineers, designers, and support to understand upcoming releases and ensure that documentation is ready for launch.
• Conduct SME interviews and hands-on product research to translate technical designs and behavior into clear, task-oriented content for users with varying technical backgrounds.
• Help define the Help Center’s information architecture, including content structure and navigation, using modular topic design and content reuse to create scalable, maintainable documentation.
• Audit existing content, identify gaps, and maintain a prioritized documentation backlog.
• Partner with documentation manager to prepare, organize, migrate, and publish documentation for the redesigned public Help Center launch.
• Help establish and implement documentation standards, templates, review processes, and publishing workflows.

Qualifications

• 3-5 years of technical writing experience.
• Demonstrated history of owning complex documentation projects or product areas in a SaaS or software environment.
• Strong technical writing skills with the ability to independently plan, draft, and organize complex documentation sets for advanced product features.
• Proficiency with Help Authoring Tools such as Madcap Flare or RoboHelp, content management systems, and version control workflows.
• Solid understanding and consistent application of GoCanvas/SiteDocs style guidelines and relevant industry style guides.
• Advanced research and interviewing skills to gather detailed information from SMEs and reconcile conflicting inputs.
• Ability to manage multiple projects and deadlines, balancing planned work with urgent updates for releases or hotfixes.
• Comfort working with markup and structured content (e.g., HTML, templates, content types) to produce scalable, maintainable documentation.
• Strong collaboration skills, including leading documentation discussions for owned areas and influencing peers and partners through data and clear reasoning.
• Approach evolving requirements with curiosity and a growth mindset; independently investigate questions, propose solutions, and collaborate with managers and SMEs to align on decisions. Remain open to feedback and adapt as new information emerges.

Benefits

• People-focused culture that values collaboration, innovation, and continuous improvement.
• Competitive compensation and benefits package.
• Retirement savings program with employer contributions.
• Paid time off and company-recognized holidays.
• Health and well-being benefits, including medical, dental, and vision coverage.
• Resources for learning and development, including access to training and learning platforms.
• Opportunities for career growth and internal mobility.
• Employee assistance and well-being resources.
• Employee discounts and other optional perks.