[Hiring] Technical Writer @ServiceNow

Role Description

This role is part of our Product Content organization, a global team that creates the written and multimedia technical content that helps our customers understand and unlock the power of our products to achieve their business and digital transformation goals. We work closely with our product development, design, user research, and engineering partners to deliver just the right information, in just the right way, to support our customers, creating an exceptional product and customer experience.

What you get to do in this role:

• Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features.
• Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards.
• Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the specific features and user base you support.
• Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Demonstrate English language proficiency through an assessment via HackerRank, evaluating grammar, sentence structure, and skills in clear, user-centric, and procedural writing.
• Understanding of content development life cycles and processes.
• 1-2 years work experience (may include internships) in technical communication.
• Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly.
• Experience authoring in DITA, Markdown, or another structured authoring architecture.
• Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities.
• Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines.

Requirements

• For positions in this location, we offer a base pay of $89,300 - $138,400, plus equity (when applicable), variable/incentive compensation and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.