[Hiring] Technical Writer @COG Research Foundation, LLC

Role Description

All staff are employed through the Research Foundation. This role will be in service to COG.

The software Technical Writer (TW) works under the immediate supervision of the Sr. Technical Writer/Business Analyst (BA) to maintain and create technical documentation such as, but not limited to, user guides, use cases, business requirements, and reference manuals. The TW works with users, developers, and other information system personnel to gain the appropriate level of understanding in order to translate complex, technical information into various required documentation for any given technical project.

The COG Research Foundation, LLC is a 100% remote employer, though some travel may be required. Employee must reside within the United States.

Full salary range for this position: $77,625 to $112,620 per year. The typical hiring range for this position is from $77,625 (minimum) to $95,123 (midpoint), based on 100% FTE. The starting salary is determined based on the candidate’s knowledge, skills, experience, as well as budget availability.

Essential Duties and Responsibilities

• Independently creates, maintains, and enhances user guides, style sheets, templates, and automated review processes using RoboHelp 2022, ensuring consistency, quality, and compliance with documentation standards.
• Analyzes, authors, edits, and maintains technical documentation for software applications i.e., technical reference manuals, user guides and online user manual, training material, and other project and system related documentation.
• Develops, reviews and maintains procedural documentation, including department policies and procedures (SOPs), work instructions, audit documentation, and disaster recovery plans, ensuring accuracy and alignment with business and regulatory requirements.
• Partners with the BA and supports business analysis activities by assisting the development and review of Business Requirements, Release Notes, User Acceptance Testing (UAT) plans, post-deployment documentation, and other project deliverables as needed.
• Maintains and governs the IT System Documentation Library, exercising discretion in document finalization, publication, version control, and template administration to maintain document integrity and accessibility.
• Collaborates proactively with IT staff, project teams, and organizational subject matter experts throughout the software development lifecycle to assess documentation needs, gather complex information, and determine the most effective content strategy and deliverables.
• Applies substantial independent judgment and discretion in prioritizing assignments, resolving documentation challenges, recommending process improvements, and ensuring the timely delivery of high-quality documentation.
• Performs other duties and special projects, as assigned.

Qualifications

• Three (3) years of professional experience as a technical writer or related writing experience.
• Bachelor’s Degree in English, Technical Writing, Communications, Computer Science or related field, or substitute with 4 additional years of technical writing experience.

Other Qualifications

• RoboHelp, Microsoft Office Suite, Visio, PowerPoint and SharePoint skills.
• Ability to work with Microsoft Office Templates and maintain the established IT documentation.
• Experience with software development methodologies and processes.
• Knowledge and understanding of programming, operating systems and/or networking concepts is desirable.
• Advanced written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple assignments and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Four (4) or more years of professional experience as a technical writer or related writing experience.

Benefits

• Comprehensive benefit options include medical, dental, vision, 401(k), accrued Paid Time Off (PTO), Employee Assistance Program (EAP), Flexible Spending Account (FSA), cell phone and internet stipends, wellness stipend, paid holidays, and more.
• Employees who work 20 hours or more per week are eligible for these benefit options.
• These benefits are provided for informational purposes only and are subject to change in accordance with applicable policies and plan documents.