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Staff Technical Content Developer
@Cloudbees Inc
[Hiring] Staff Technical Content Developer @Cloudbees Inc
Apr 14, 2025 - Cloudbees Inc is hiring a remote Staff Technical Content Developer. 💸 Salary: unspecified. 📍Location: USA.
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Role Description
At CloudBees, we believe that great products deserve great documentation. As a Senior Technical Content Developer, you will work at the intersection of innovation and communication, collaborating closely with Engineering, Professional Services, UX, and Support teams. You will create high-quality technical content that empowers customers and internal technical teams to adopt and implement CloudBees solutions with confidence and ease.
Qualifications
- 7+ years of experience in technical writing or technical content development
- 2+ years of experience developing documentation for enterprise-level software products
- Exceptional written and verbal communication skills in English
- Strong organizational skills and the ability to manage multiple projects in a fast-paced Agile environment
- High proficiency in working directly with SMEs to develop, clarify, and organize complex technical content
- Expertise in source control systems, preferably Git
- Experience with bug tracking and project management tools such as Jira
- Proficiency with markup languages and documentation formats such as AsciiDoc, Markdown, or reStructuredText
- Solid understanding of cloud hosting platforms (AWS, Azure, or Google Cloud) and containerization technologies (Docker, Kubernetes)
- Strong editing and peer review skills with a meticulous attention to detail and consistency
- A passion for simplifying complex technical concepts and making the difficult easy to understand
- Experience writing API documentation and developer guides is a strong plus
- Familiarity with continuous integration/continuous delivery (CI/CD) technologies and practices; knowledge of Jenkins is a strong plus
- Experience using analytics tools to measure content performance and user engagement is a strong plus
Requirements
- Serve as an embedded, fully integrated member of an Agile product development team
- Develop deep expertise in the product areas assigned to you and the end-to-end product use cases
- Maintain a strong general understanding of the other product and solutions
- Create, validate, and maintain highly technical, user-friendly product documentation, best practices, tutorials, and user interface (UI) content
- Identify documentation gaps and proactively design content strategies to address them
- Collaborate with UX researchers and designers to craft clear, concise interface text and enhance the overall user experience
- Build and maintain strong working relationships with subject matter experts (SMEs) across Engineering, Customer Support, and Professional Services
- Perform structural, technical, and copy editing to ensure content adheres to company standards and the corporate style guide
- Scope documentation projects, set realistic deadlines, and manage deliverables using Agile methodologies
- Manage multiple content development projects simultaneously, ensuring consistent communication with all stakeholders
- Actively participate in peer reviews and quality assurance processes to ensure technical accuracy, completeness, and consistency
- Analyze content usage data and customer feedback to continuously improve content quality and relevance
- Contribute to ongoing improvements and automation in documentation workflows, tools, and best practices
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Writing
Writing
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 14, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
