[Hiring] Staff Content Developer @1Password

Role Description

As a Staff Content Developer, you will help customers get more value from 1Password by creating content that supports product usage, adoption, retention, and expansion.

You will join the Customer Content team and report to the Manager, Customer Content. This is a hands-on role that works across:

• Product Marketing
• Product
• Customer Success
• Customer Support
• Lifecycle Marketing
• Enablement
• Other teams

You will bring strong content judgment, an understanding of customer needs, and a practical approach to improving how content is created, maintained, and optimized.

Qualifications

• 5+ years of experience in B2B SaaS content marketing, customer marketing, or a related field.
• Ability to translate complex products, workflows, and technical concepts into clear, actionable content for technical audiences across programs, formats, and stages of the customer journey.
• Strong organizational and project management skills, with the ability to manage competing priorities and changing requirements.
• A self-directed, adaptable approach to work, with the judgment to make progress independently and the openness to incorporate feedback.
• Strong editorial judgment and attention to accuracy, structure, accessibility, voice, and detail.
• Experience managing content through its full lifecycle, including development reviews, repurposing, optimization, and retirement.
• Experience using qualitative and quantitative inputs to evaluate content and guide improvements.
• A history of creating practical processes, templates, or systems that improve the quality and efficiency of content work.

Requirements

• Develop customer-facing content from brief to final delivery, including research, outlining, drafting, editing, review coordination, and publishing.
• Create content for lifecycle programs, enablement, multimedia, and other customer-facing channels.
• Make complex product capabilities, workflows, and technical concepts clear, relevant, and actionable.
• Adapt messaging, structure, tone, and format for different audiences, use cases, and stages of the customer journey.
• Work with subject matter experts and cross-functional partners to gather information, resolve questions, and incorporate feedback.
• Keep content accurate and useful as products, policies, customer needs, and program priorities change.
• Create reusable templates, content modules, editorial guidance, and workflows that make production and maintenance more efficient.
• Use customer feedback, support themes, search behavior, product usage signals, and performance data to recommend and make improvements.
• Track and interpret content performance, then apply learnings to future work.
• Manage multiple projects, timelines, reviews, and stakeholders while maintaining a high standard of quality.
• Use AI and other tools responsibly to support research, drafting, production, maintenance, and optimization.
• Share observations and recommendations that help the Customer Content team improve its plans and priorities.

Benefits

• Health and wellbeing
• Maternity and parental leave top-up programs
• Competitive health benefits
• Generous PTO policy
• RSU program for most employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly
• Remote-first work environment

Company Description

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted.

As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect.