[Hiring] Senior Technical Writer @Optro

Role Description

As a Technical Writer at Optro, you will play a key role in ensuring our customer- and developer-facing content is clear, accurate, and delivered on a reliable cadence. You will work closely with Product, Engineering & Design (PED) teams and cross-functional stakeholders to produce high-quality documentation and content — with a strong emphasis on using AI tooling to streamline and scale how content is collected, drafted, and published.

Key Responsibilities

• Content Ownership
  • Collaborate with Product teams and other stakeholders to draft, edit, and publish accurate, well-structured product content on a reliable cadence.
  • Own and continuously improve an AI-assisted workflow for collecting source material, drafting, and preparing content for publication — in accordance with Optro's data handling and usage guidelines — while maintaining ownership of accuracy, tone, and final quality.
  • Maintain well-structured, easily navigable content so users can quickly find what they need.
• Process & Systems Improvement
  • Strengthen foundational content structure, information architecture, and terminology to reduce friction for the people who rely on it.
  • Build reusable resources — style guides, templates, and contribution workflows — that enable others to contribute content at scale, rather than relying on a single owner for all output.
  • Continuously evolve content and structure to keep pace with how the business and its users actually operate.
• Cross-Functional Collaboration
  • Collaborate with stakeholders such as product managers, engineers, product marketing, and support teams to gather information and ensure content consistently and accurately reflects new features and changes.
  • Identify documentation and process gaps and propose improvements — including opportunities for further automation.

Qualifications

• 5+ years of experience as a technical writer or technical support role with a writing component in a B2B SaaS or similar technical environment
• Excellent written and verbal communication skills
• Demonstrated experience building or improving repeatable processes and scalable workflows, ideally within a documentation, content, or operations context
• Experience working within documentation systems, style guides, or content standards — and a strong instinct for consistency and quality
• Solid understanding of Knowledge Base & CMS tools
• A bias toward proposing and driving solutions, not just surfacing pain points or blockers — this role requires ownership through to resolution
• An entrepreneurial mindset — you're energized by building and are comfortable navigating ambiguity

Nice to Have

• Domain knowledge of the Governance, Risk and Compliance space
• Experience or strong interest in using AI tools to improve writing and content workflows
• Familiarity with Agile or Scrum methodologies
• Familiarity with HTML and CSS

What Success Looks Like: First 120 Days

• Learn the existing content processes end-to-end, including current sources of manual effort (research, verification, coordination, and publication).
• Design and stand up an AI-tooling-supported workflow for collecting source material, drafting content, and streamlining the path to publication.
• Pilot the new workflow against at least one live cycle, incorporating feedback and refining based on real results.
• Document the new process so it's repeatable, scalable, and sustainable beyond the initial build.

Our Company Values

• Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.
• Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.
• Drive innovation: Create the future. Continuously improve what exists and invent what’s next.
• Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.
• Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.