[Hiring] Senior Technical Writer @Ping Identity

Role Description

We're looking for a Senior Technical Writer to join our extraordinary documentation team at Ping Identity. Reporting to one of the Technical Documentation Managers, you'll be working on documentation for one or more products in Ping Identity’s portfolio for various audiences within a Docs-as-Code environment. This role is open to remote or hybrid (Denver, CO or Austin, TX) candidates in the United States.

• Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services.
• Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps.
• Investigate, research, and learn our products and the standards they depend on.
• Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases.
• Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings.
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub.
• Follow the software development lifecycle process closely to anticipate and ascertain documentation needs.
• Provide constructive structural and technical edits for writers or developer-contributed content.

Qualifications

• Prior experience or exposure to software development, including familiarity with Agile development methodologies.
• Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision.
• Demonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teams.
• Experience using markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs).
• Experience with Jira and Confluence or similar project management platforms.
• Experience using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide checking.
• Understanding of how documentation sites are built and published (Jenkins, Antora).
• Demonstrated ability to collaborate effectively face to face and remotely.
• Provided constructive structural and technical edits for writers or developer-contributed content.
• A dual-audience mindset, with the ability to craft engaging, user-friendly content for humans while structuring documentation for seamless consumption by AI tools, search engines, and coding assistants.

Requirements

• Experience working in a Docs-as-Code environment.
• Scripting/programming (Java, Bash, Python, or JavaScript).
• Building, installing, configuring, and debugging client and server software.
• Documenting identity and access management applications for power users.
• Documenting for a developer audience, especially API documentation.
• Simplifying complex content.
• Adapting and demonstrating a willingness to learn new technologies and tools.
• Writing and maintaining AI skill files and instructions for AI agents and developer tooling.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.
• Commuter Offset (Specific locations).