[Hiring] Senior Content Designer @Humana

Role Description

Become a part of our caring community. At Humana, we're building human-centered experiences that help people navigate healthcare with confidence. We're looking for a Senior Content Designer to drive content design and strategy within product areas across our digital ecosystem.

You'll operate as an embedded partner within cross-functional teams, shaping experiences across web, mobile, apps, and emerging digital surfaces. This role is ideal for someone who thrives in ambiguity and combines strong content craft with product thinking, uses research and data to guide decisions, and contributes to scalable content systems in a complex, regulated environment.

What you'll do

• Drive content design for features and journeys using research, analytics, and content assessments (audits, inventories, touchpoint mapping).
• Translate research, stakeholder, and journey insights into clear, actionable digital experiences.
• Plan and execute content across the product lifecycle, including creation, review, approval, and QA.
• Simplify complex, regulated healthcare information with clear, accessible content across UI, microcopy, and multi-channel experiences.
• Structure content for usability and findability, contributing to information architecture, navigation, and taxonomy.
• Partner cross-functionally with product management, product design, research, engineering, legal, and compliance.
• Apply and contribute to guidelines, standards, and tools to ensure consistency and quality.
• Drive optimization using analytics, VOC data, and testing to improve performance.

Qualifications

• 5+ years in content design, UX writing, or content strategy, with experience owning content from discovery through delivery and iteration.
• Strong writing and editing skills, with the ability to simplify complex or regulated information.
• Experience conducting content audits, research, and developing data-informed content strategies.
• Solid understanding of information architecture, content structures (taxonomies, models), and findability, with familiarity in accessibility and brand/style standards.
• Proven cross-functional collaboration and a portfolio demonstrating end-to-end work and measurable impact.

Requirements

• Experience in healthcare or other regulated industries (preferred).
• Familiarity with SEO and content optimization practices (preferred).
• Experience contributing to guidelines, templates, or governance processes (preferred).

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities supporting whole-person well-being.

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.

These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.