[Hiring] Payor Process & Documentation Specialist @Silna Health

Role Description

We're looking for a meticulous technical writer with foundational knowledge of revenue cycle management, particularly prior authorization, to turn complex, ever-changing payor requirements into clear, standardized documentation our team can rely on. This role is primarily about writing: producing and maintaining checklists, requirement guides, and process documentation that are accurate, consistently formatted, and easy for anyone on the team to follow. A smaller part of the role (roughly a quarter to a third of your time) involves original research into payor-specific submission processes to keep that documentation current.

You'll be successful here if you have a track record of producing polished, standardized work with very few errors; where mistakes do happen, they show up in edge cases rather than in the foundational facts. We need someone who treats documentation as a craft: consistent terminology, consistent structure, and zero ambiguity for the reader.

Responsibilities

• Write and maintain clear, standardized documentation of payor requirements, submission processes, and authorization workflows.
• Build and refine checklists for prior authorization and benefit verification submissions across payors, ensuring consistent format and terminology.
• Annotate and tag source materials (payor policies, portal captures, requirement documents) with structured, consistent labels for internal reference and systems use.
• Edit and standardize documentation drafted by others so all materials follow a consistent style, structure, and level of detail.
• Keep documentation current as payor policies change, with clear version tracking.
• Proofread and quality-check all documentation for accuracy, consistency, and clarity before it goes live.
• Research and validate prior authorization and benefit verification requirements across diverse payors (commercial plans, state Medicaid programs, etc.).
• Investigate payor-specific submission processes (required documents, portals, fax numbers, CPT code requirements) when existing documentation is unclear, outdated, or missing.
• Validate information from multiple sources and assess the credibility of payor guidance before it's documented.

Qualifications

• Foundational knowledge of revenue cycle management (RCM), with specific familiarity with prior authorization processes.
• Strong technical writing skills; demonstrated ability to produce clear, structured, standardized documentation (writing samples or a portfolio a plus).
• A track record of accurate, low-error output, where any errors tend to occur in non-foundational details rather than core facts.
• Experience creating checklists, SOPs, style guides, or other standardized reference materials.
• Comfort annotating or tagging structured content for documentation or data systems.
• Solid research skills and comfort navigating payor portals, websites, and policy documentation.
• Exceptional attention to detail.
• Ability to work independently and bring structure to ambiguous or undocumented processes.
• Strong written communication skills and comfort incorporating feedback.

Benefits

• Ground-floor opportunity to build foundational operations at a rapidly growing startup.
• Work directly with the founding team and influence company direction.
• Competitive compensation package including equity.
• Chance to make a meaningful impact on healthcare delivery through operational excellence.
• Fast-paced, dynamic environment that rewards initiative and results.
• Opportunity to solve complex problems alongside brilliant colleagues.