[Hiring] O&E Documentation Manager @DecisionPoint | Cortek

Role Description

DecisionPoint seeks an O&E Documentation Manager to lead the development, management, and maintenance of Operations & Engagement (O&E) documentation within a large federal and DoD-aligned mission environment. This role is responsible for producing high-quality SOPs, workflows, governance artifacts, roles and responsibilities documents, and operational guidance aligned with communications governance standards.

The O&E Documentation Manager ensures all documentation is accurate, version-controlled, validated by stakeholders, 508-compliant, and accessible across teams. This role works closely with the PMO, O&E, IT/Cyber/Data Operations, communications governance, and other mission partners to maintain a consistent and well-managed document ecosystem. This position is fully remote.

Duties & Responsibilities

• Develop, edit, and maintain O&E SOPs, process workflows, governance artifacts, and roles/responsibilities documentation.
• Ensure all documentation aligns with enterprise communications governance and O&E operational standards.
• Maintain version control, document lifecycle management, naming conventions, and archival practices.
• Ensure all documentation meets Section 508/WCAG accessibility requirements.
• Validate content accuracy through coordination with O&E, PMO, IT, Cybersecurity, Data Operations, and communications stakeholders.
• Standardize document formats, templates, and visual structures for clarity and consistency.
• Translate complex operational processes into clear, structured, user-friendly documents.
• Support governance reviews, compliance checks, and document approvals.
• Maintain documentation repositories, indexes, metadata, and cross-references.
• Conduct periodic document audits to ensure accuracy, currency, and alignment with updated processes.
• Support continuous improvement initiatives across documentation and O&E governance practices.

Qualifications

• Clearance Requirement: Candidate must possess a Tier 2 Moderate Risk Public Trust (from any federal agency) or an active Secret clearance or higher.
• Education (Required): Bachelor’s degree in Technical Writing, English, Communications, Information Science, Knowledge Management, or a related field.
• Experience (Required): Minimum 7 years of experience in technical writing, documentation management, knowledge management, or process documentation.
• Experience producing SOPs, workflows, governance materials, or operational documentation.
• Experience working in federal or DoD environments (preferred).
• Demonstrated experience ensuring documentation meets quality, accuracy, and compliance requirements.
• Technical Knowledge (Required): Strong understanding of documentation standards, templates, and structured writing.
• Familiarity with Section 508/WCAG accessibility and document remediation.
• Experience using document management systems, collaboration platforms, and content repositories.
• Knowledge of process mapping tools, workflow design, and visual documentation practices.
• Technical Knowledge (Preferred): Experience with O&E documentation, PMO processes, or enterprise governance.
• Familiarity with content strategy or knowledge management frameworks.
• Certifications Preferred: 508/WCAG Accessibility Certification, ITIL v4 Foundation, Knowledge Management or Technical Writing certifications.
• Skills: Excellent writing, editing, and document design abilities.
• Strong organizational skills and attention to detail.
• Ability to translate complex processes into clear, usable documentation.
• Strong stakeholder coordination and communication skills.
• Ability to manage multiple document lifecycles in a fast-paced mission environment.
• Commitment to accuracy, accessibility, and documentation governance standards.

Our Equal Employment Opportunity Policy

DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.

In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience.